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Photoshop 21.2.2 : "Cannot save due to a "program error" on macOS 10.15.6

Participant ,
Aug 25, 2020

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I've used Photoshop for more than 20 years, and have never had this message until the past week: 

Could not save “name of.psd” because of a program error. Now it's happened 3 times. I can't determine what action(s) might be triggering it. Any advice on how to proceed would be greatly appreciated. I'm using the very latest version of Photoshop CC 21.2.2 with the latest version of MacOS 10.15.6.  Thanks.

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if Photoshop 2020 is added to the list. If you don't see the app in the list, add Photoshop to the list by first unlocking the window using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Once done, restart the computer to check if that helps.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Photoshop 21.2.2 : "Cannot save due to a "program error" on macOS 10.15.6

Participant ,
Aug 25, 2020

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I've used Photoshop for more than 20 years, and have never had this message until the past week: 

Could not save “name of.psd” because of a program error. Now it's happened 3 times. I can't determine what action(s) might be triggering it. Any advice on how to proceed would be greatly appreciated. I'm using the very latest version of Photoshop CC 21.2.2 with the latest version of MacOS 10.15.6.  Thanks.

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if Photoshop 2020 is added to the list. If you don't see the app in the list, add Photoshop to the list by first unlocking the window using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Once done, restart the computer to check if that helps.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Problem or error

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92

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Adobe Employee ,
Aug 28, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if Photoshop 2020 is added to the list. If you don't see the app in the list, add Photoshop to the list by first unlocking the window using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Once done, restart the computer to check if that helps.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Sep 03, 2020

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This didn't work for me.

 

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Adobe Community Professional ,
Sep 03, 2020

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Bob, are you on a Mac, which version? which exact Ps version? what else did you try?

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New Here ,
Sep 03, 2020

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MacBook Air 2014, OS Catalina; Photoshop 2020. There are many fixes recommended and I probably tried them all. I also reinstalled Photoshop, deleting prefernces but no luck.

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Participant ,
Sep 03, 2020

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Thanks, Nikunj. It's now been two days since I did the first step you suggested (privacy tab/accessibility/add Photoshop to the list), and I've not have the problem since doing that. So thanks for your suggestion, because this isn't something I would have ever thought about doing or even knew about. --Paul

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