Photoshop 21.2.4 crashes issue

[GOWTHAM A]

Photoshop 21.2.4 crashes on opening 

crash report details 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="10" hour="17" minute="1" second="47" timeoffset="330" timezone="India Standard Time"/>
<user guid="080a7a20-b62a-4eba-9c90-569af0e9e4bc"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-IN" ram="32712" machine="Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz" model="Intel64 Family 6 Model 62 Stepping 4" cpuCount="12" cpuType="8664" cpuFreq="3491 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="3071 MB" caption="NVIDIA Quadro K4000" description="NVIDIA Quadro K4000" driverDate="20130429000000.000000-000" driverVersion="9.18.13.2009" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_11FA&#38;SUBSYS_097C10DE&#38;REV_A1&#92;4&#38;25BE404C&#38;0&#38;0010" installedDisplayDrivers="nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000014757AAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000014757AAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x00000001463CA4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000146AE7CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x000000014670DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146710CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x000000014636258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x000000014992D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEFB691030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEFB693338" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x0000000077A9BAD3" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x0000000146363624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x000000014637D182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x00000001460E52D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x000000014633F576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x000000007792570D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x0000000077A8385D" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A299820"/>
<register name="RBX" value="0x000000014BD874A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000286D60"/>
<register name="RBP" value="0x0000000000286E49"/>
<register name="RIP" value="0x000000014757AAA0"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

[Miguel Aldasoro]

I started having the exact same problem yesterday. Apparently, after Camera Raw got updated. This is the second report of this I've seen, both from december 10. Help please!!

[jacvandenoordpotatoes · Accepted solution]

After reading your post, I've searched on how to remove the Camera Raw plugin. It can be done manually by removing the file from the folder (on my PC it's called 'Camera Raw.8bi.' and it's located in 'C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats'). After removing it, Photoshop started working again! 

[shaynaw86739013]

Thanks so much. This issue has been bothering me for weeks and I was ready to give up, but this resolved the issue. Happy and relieved. 

[jacvandenoordpotatoes]

Same problem here... one day it's working fine, the next day I can't start PS anymore... I am working on daily basis with Adobe Photoshop, Illustrator and Indesign, so this is a very big problem. I've reinstalled Photoshop, after that tried to reinstall the complete Creative Cloud, but without solving the problem. I have an exact copy of the HP Z workstation in my office and tried it on this machine: on this workstation it is working fine, without any problems. I'm working on Windows 7 64 bit Pro (can't upgrade to 10 because of an older ERP-system, which can't work with windows 10).

[Miguel Aldasoro]

Yes, you rock!!! That fixed it. I knew it was that Raw update. Thank you so much!