Photoshop 21.2.4 crashes on start - Adobe Community - 11489205

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Julian5CDB

New Here ,

Since recent i´m not able to start Photoshop.

It shuts down instantly and shows the following crash report.

I already de- and reinstalled photoshop, the creative cloud, every other programm and cleaned everything it with creative cloud cleaner. None of that worked.

Does somebody has an answer on this problem?

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Julian5CDB AUTHOR

New Here ,

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="10" day="7" hour="15" minute="17" second="37" timeoffset="60" timezone="MitteleuropÃ¤ische Sommerzeit"/>

<user guid="b09565e6-45d5-4a92-ae3e-1727773848ee"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32702" machine="AMD Ryzen 7 2700 Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080" description="NVIDIA GeForce GTX 1080" driverDate="20200924000000.000000-000" driverVersion="27.21.14.5655" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI\VEN_10DE&DEV_1B80&SUBSYS_33631462&REV_A1\4&1DA95F35&0&0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF060003F3">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF060003F3" symbolname="load_torq_native"/>

<stackStatement index="1" address="0x00007FFF05F14048" symbolname="load_torq_native"/>

<stackStatement index="2" address="0x00007FFF05F10EB5" symbolname="load_torq_native"/>

<stackStatement index="3" address="0x00007FFF05F0CB6C" symbolname="load_torq_native"/>

<stackStatement index="4" address="0x00007FFF05F0AE14" symbolname="load_torq_native"/>

<stackStatement index="5" address="0x00007FFF05F0A55E" symbolname="load_torq_native"/>

<stackStatement index="6" address="0x00007FFF05F103E8" symbolname="load_torq_native"/>

<stackStatement index="7" address="0x00007FFF06022E0C" symbolname="load_torq_native"/>

<stackStatement index="8" address="0x00007FFF0601AD36" symbolname="load_torq_native"/>

<stackStatement index="9" address="0x00007FFF063548E0" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="10" address="0x00007FFF06353DEB" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="11" address="0x00007FFF06354168" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="12" address="0x00007FFF06353F6E" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="13" address="0x00007FFF0654E37D" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="14" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0xD6055A3DA02B0000"/>

<register name="RDX" value="0x0000000000000001"/>

<register name="RSI" value="0x000000F7B20FE330"/>

<register name="RDI" value="0x0000021737645540"/>

<register name="RSP" value="0x000000F7B20FE1F0"/>

<register name="RBP" value="0x000000F7B20FE338"/>

<register name="RIP" value="0x00007FFF060003F3"/>

<register name="EFL" value="0x0000000000010256"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<binaryImage start="0x00007FFF66170000" end="0x00007FFF66189000" path="samcli.dll"/>

<binaryImage start="0x00007FFF01ED0000" end="0x00007FFF026D3000" path="adobe\ScriptingSupport.8li"/>

<binaryImage start="0x00007FFF77930000" end="0x00007FFF7798A000" path="winsta.dll"/>

<binaryImage start="0x00007FFF65150000" end="0x00007FFF6519A000" path="adobe\winrtsupport.dll"/>

<binaryImage start="0x00007FFF763F0000" end="0x00007FFF7642B000" path="rometadata.dll"/>

<binaryImage start="0x00007FFF6EA20000" end="0x00007FFF6F1B5000" path="OneCoreUAPCommonProxyStub.dll"/>

<binaryImage start="0x00007FFF56490000" end="0x00007FFF56536000" path="StructuredQuery.dll"/>

<binaryImage start="0x00007FFF5F0B0000" end="0x00007FFF5F1F6000" path="Windows.StateRepositoryPS.dll"/>

<binaryImage start="0x00007FFF711E0000" end="0x00007FFF711FD000" path="nlaapi.dll"/>

<binaryImage start="0x00007FFF71B20000" end="0x00007FFF71BE6000" path="Windows.Storage.Search.dll"/>

<binaryImage start="0x00007FFF4EDE0000" end="0x00007FFF4EE08000" path="mssprxy.dll"/>

<binaryImage start="0x00007FFF72250000" end="0x00007FFF722D5000" path="MMDevAPI.dll"/>

<binaryImage start="0x00007FFF78930000" end="0x00007FFF7895C000" path="devobj.dll"/>

<binaryImage start="0x00007FFF73CE0000" end="0x00007FFF73D04000" path="edputil.dll"/>

<binaryImage start="0x00007FFF67730000" end="0x00007FFF6787C000" path="Windows.UI.dll"/>

<binaryImage start="0x00007FFF72B00000" end="0x00007FFF72BA3000" path="WindowManagementAPI.dll"/>

<binaryImage start="0x00007FFF674C0000" end="0x00007FFF67612000" path="InputHost.dll"/>

<binaryImage start="0x00007FFF60FF0000" end="0x00007FFF61099000" path="twinapi.dll"/>

<binaryImage start="0x00007FFF78980000" end="0x00007FFF78A22000" path="sxs.dll"/>

<binaryImage start="0x00007FFF6D0C0000" end="0x00007FFF6D1C2000" path="nvldumdx.dll"/>

<binaryImage start="0x00007FFF79870000" end="0x00007FFF7988D000" path="imagehlp.dll"/>

<binaryImage start="0x00007FFF3F070000" end="0x00007FFF41B28000" path="nvwgf2umx.dll"/>

<binaryImage start="0x00007FFF6D9D0000" end="0x00007FFF6DA0B000" path="DXCore.dll"/>

<binaryImage start="0x00007FFF02980000" end="0x00007FFF02BCD000" path="adobe\aif.dll"/>

<binaryImage start="0x00007FFF708D0000" end="0x00007FFF709CA000" path="AppXDeploymentClient.dll"/>

<binaryImage start="0x00007FFEF7020000" end="0x00007FFEF99B8000" path="nvoglv64.dll"/>

<binaryImage start="0x00007FFF50D20000" end="0x00007FFF50D4B000" path="D3DSCache.dll"/>

<binaryImage start="0x00007FFF66210000" end="0x00007FFF66420000" path="msxml3.dll"/>

<binaryImage start="0x00007FFEE2220000" end="0x00007FFEE24D6000" path="adobe\IMSLib.dll"/>

<binaryImage start="0x0000000000400000" end="0x00000000007A2000" path="adobe\MediaCoreIF.DLL"/>

<binaryImage start="0x0000000008130000" end="0x0000000008149000" path="adobe\boost_date_time.dll"/>

<binaryImage start="0x0000000008150000" end="0x000000000815E000" path="adobe\boost_system.dll"/>

<binaryImage start="0x0000000008160000" end="0x000000000855C000" path="adobe\dvacore.dll"/>

<binaryImage start="0x0000000008560000" end="0x0000000008583000" path="adobe\boost_threads.dll"/>

<binaryImage start="0x0000000008590000" end="0x000000000861D000" path="adobe\dvatransport.dll"/>

<binaryImage start="0x0000000008620000" end="0x00000000086C1000" path="adobe\dvamediatypes.dll"/>

<binaryImage start="0x00000000086D0000" end="0x0000000008717000" path="adobe\dvamarshal.dll"/>

<binaryImage start="0x0000000008720000" end="0x0000000008959000" path="adobe\dynamiclink.dll"/>

<binaryImage start="0x0000000008960000" end="0x0000000008B39000" path="adobe\dvaaudiodevice.dll"/>

<binaryImage start="0x0000000008B40000" end="0x0000000008C5E000" path="adobe\dvaplayer.dll"/>

<binaryImage start="0x00007FFF732A0000" end="0x00007FFF732AA000" path="avrt.dll"/>

<binaryImage start="0x0000000008C60000" end="0x0000000008C88000" path="adobe\boost_filesystem.dll"/>

<binaryImage start="0x0000000008C90000" end="0x0000000008CC1000" path="adobe\dvaunittesting.dll"/>

<binaryImage start="0x0000000008D10000" end="0x0000000008E84000" path="adobe\dvascripting.dll"/>

<binaryImage start="0x0000000008E90000" end="0x0000000009B08000" path="adobe\dvaaccelerate.dll"/>

<binaryImage start="0x0000021768BB0000" end="0x0000021768C79000" path="Windows.ApplicationModel.winmd"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

</hbLogSessionDllStatus>

</crash>

</crashreport>

JJMack

Community Expert ,

LATEST

The crash

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF060003F3">

seems to be in

<binaryImage start="0x00007FFF05640000" end="0x00007FFF078E3000" path="adobe\dynamic-torqnative.dll"/>

I have no idea what function are in dynamic-torqnative.dll

google has this dynamic torqnative.dll

JJMack

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