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Photoshop 21.2.4 crashes on start

New Here ,
Oct 07, 2020

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Since recent i´m not able to start Photoshop.

It shuts down instantly and shows the following crash report.

I already de- and reinstalled photoshop, the creative cloud, every other programm and cleaned everything it with creative cloud cleaner. None of that worked.

 

Does somebody has an answer on this problem?

 

 

 

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Photoshop 21.2.4 crashes on start

New Here ,
Oct 07, 2020

Copy link to clipboard

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Since recent i´m not able to start Photoshop.

It shuts down instantly and shows the following crash report.

I already de- and reinstalled photoshop, the creative cloud, every other programm and cleaned everything it with creative cloud cleaner. None of that worked.

 

Does somebody has an answer on this problem?

 

 

 

TOPICS
Crash or freeze, Problem or error

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 07, 2020 0
New Here ,
Oct 07, 2020

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<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="10" day="7" hour="15" minute="17" second="37" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="b09565e6-45d5-4a92-ae3e-1727773848ee"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32702" machine="AMD Ryzen 7 2700 Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080" description="NVIDIA GeForce GTX 1080" driverDate="20200924000000.000000-000" driverVersion="27.21.14.5655" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B80&#38;SUBSYS_33631462&#38;REV_A1&#92;4&#38;1DA95F35&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF060003F3">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF060003F3" symbolname="load_torq_native"/>

<stackStatement index="1" address="0x00007FFF05F14048" symbolname="load_torq_native"/>

<stackStatement index="2" address="0x00007FFF05F10EB5" symbolname="load_torq_native"/>

<stackStatement index="3" address="0x00007FFF05F0CB6C" symbolname="load_torq_native"/>

<stackStatement index="4" address="0x00007FFF05F0AE14" symbolname="load_torq_native"/>

<stackStatement index="5" address="0x00007FFF05F0A55E" symbolname="load_torq_native"/>

<stackStatement index="6" address="0x00007FFF05F103E8" symbolname="load_torq_native"/>

<stackStatement index="7" address="0x00007FFF06022E0C" symbolname="load_torq_native"/>

<stackStatement index="8" address="0x00007FFF0601AD36" symbolname="load_torq_native"/>

<stackStatement index="9" address="0x00007FFF063548E0" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="10" address="0x00007FFF06353DEB" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="11" address="0x00007FFF06354168" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="12" address="0x00007FFF06353F6E" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="13" address="0x00007FFF0654E37D" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>

<stackStatement index="14" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0xD6055A3DA02B0000"/>

<register name="RDX" value="0x0000000000000001"/>

<register name="RSI" value="0x000000F7B20FE330"/>

<register name="RDI" value="0x0000021737645540"/>

<register name="RSP" value="0x000000F7B20FE1F0"/>

<register name="RBP" value="0x000000F7B20FE338"/>

<register name="RIP" value="0x00007FFF060003F3"/>

<register name="EFL" value="0x0000000000010256"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<binaryImage start="0x00007FFF77490000" end="0x00007FFF7749D000" path="hid.dll"/>

<binaryImage start="0x00007FFF039C0000" end="0x00007FFF03A9A000" path="adobe\chrome_elf.dll"/>

<binaryImage start="0x00007FFF4C5B0000" end="0x00007FFF4C5C9000" path="usp10.dll"/>

<binaryImage start="0x00007FFF5F250000" end="0x00007FFF5F2A1000" path="cryptui.dll"/>

<binaryImage start="0x00007FFF73680000" end="0x00007FFF7384E000" path="d3d9.dll"/>

<binaryImage start="0x00007FFF4BA90000" end="0x00007FFF4BAB4000" path="dxva2.dll"/>

<binaryImage start="0x00007FFF78050000" end="0x00007FFF7805C000" path="netutils.dll"/>

<binaryImage start="0x00007FFF66170000" end="0x00007FFF66189000" path="samcli.dll"/>

<binaryImage start="0x00007FFF01ED0000" end="0x00007FFF026D3000" path="adobe\ScriptingSupport.8li"/>

<binaryImage start="0x00007FFF77930000" end="0x00007FFF7798A000" path="winsta.dll"/>

<binaryImage start="0x00007FFF65150000" end="0x00007FFF6519A000" path="adobe\winrtsupport.dll"/>

<binaryImage start="0x00007FFF763F0000" end="0x00007FFF7642B000" path="rometadata.dll"/>

<binaryImage start="0x00007FFF6EA20000" end="0x00007FFF6F1B5000" path="OneCoreUAPCommonProxyStub.dll"/>

<binaryImage start="0x00007FFF56490000" end="0x00007FFF56536000" path="StructuredQuery.dll"/>

<binaryImage start="0x00007FFF5F0B0000" end="0x00007FFF5F1F6000" path="Windows.StateRepositoryPS.dll"/>

<binaryImage start="0x00007FFF711E0000" end="0x00007FFF711FD000" path="nlaapi.dll"/>

<binaryImage start="0x00007FFF71B20000" end="0x00007FFF71BE6000" path="Windows.Storage.Search.dll"/>

<binaryImage start="0x00007FFF4EDE0000" end="0x00007FFF4EE08000" path="mssprxy.dll"/>

<binaryImage start="0x00007FFF72250000" end="0x00007FFF722D5000" path="MMDevAPI.dll"/>

<binaryImage start="0x00007FFF78930000" end="0x00007FFF7895C000" path="devobj.dll"/>

<binaryImage start="0x00007FFF73CE0000" end="0x00007FFF73D04000" path="edputil.dll"/>

<binaryImage start="0x00007FFF67730000" end="0x00007FFF6787C000" path="Windows.UI.dll"/>

<binaryImage start="0x00007FFF72B00000" end="0x00007FFF72BA3000" path="WindowManagementAPI.dll"/>

<binaryImage start="0x00007FFF674C0000" end="0x00007FFF67612000" path="InputHost.dll"/>

<binaryImage start="0x00007FFF60FF0000" end="0x00007FFF61099000" path="twinapi.dll"/>

<binaryImage start="0x00007FFF78980000" end="0x00007FFF78A22000" path="sxs.dll"/>

<binaryImage start="0x00007FFF6D0C0000" end="0x00007FFF6D1C2000" path="nvldumdx.dll"/>

<binaryImage start="0x00007FFF79870000" end="0x00007FFF7988D000" path="imagehlp.dll"/>

<binaryImage start="0x00007FFF3F070000" end="0x00007FFF41B28000" path="nvwgf2umx.dll"/>

<binaryImage start="0x00007FFF6D9D0000" end="0x00007FFF6DA0B000" path="DXCore.dll"/>

<binaryImage start="0x00007FFF02980000" end="0x00007FFF02BCD000" path="adobe\aif.dll"/>

<binaryImage start="0x00007FFF708D0000" end="0x00007FFF709CA000" path="AppXDeploymentClient.dll"/>

<binaryImage start="0x00007FFEF7020000" end="0x00007FFEF99B8000" path="nvoglv64.dll"/>

<binaryImage start="0x00007FFF50D20000" end="0x00007FFF50D4B000" path="D3DSCache.dll"/>

<binaryImage start="0x00007FFF66210000" end="0x00007FFF66420000" path="msxml3.dll"/>

<binaryImage start="0x00007FFEE2220000" end="0x00007FFEE24D6000" path="adobe\IMSLib.dll"/>

<binaryImage start="0x0000000000400000" end="0x00000000007A2000" path="adobe\MediaCoreIF.DLL"/>

<binaryImage start="0x0000000008130000" end="0x0000000008149000" path="adobe\boost_date_time.dll"/>

<binaryImage start="0x0000000008150000" end="0x000000000815E000" path="adobe\boost_system.dll"/>

<binaryImage start="0x0000000008160000" end="0x000000000855C000" path="adobe\dvacore.dll"/>

<binaryImage start="0x0000000008560000" end="0x0000000008583000" path="adobe\boost_threads.dll"/>

<binaryImage start="0x0000000008590000" end="0x000000000861D000" path="adobe\dvatransport.dll"/>

<binaryImage start="0x0000000008620000" end="0x00000000086C1000" path="adobe\dvamediatypes.dll"/>

<binaryImage start="0x00000000086D0000" end="0x0000000008717000" path="adobe\dvamarshal.dll"/>

<binaryImage start="0x0000000008720000" end="0x0000000008959000" path="adobe\dynamiclink.dll"/>

<binaryImage start="0x0000000008960000" end="0x0000000008B39000" path="adobe\dvaaudiodevice.dll"/>

<binaryImage start="0x0000000008B40000" end="0x0000000008C5E000" path="adobe\dvaplayer.dll"/>

<binaryImage start="0x00007FFF732A0000" end="0x00007FFF732AA000" path="avrt.dll"/>

<binaryImage start="0x0000000008C60000" end="0x0000000008C88000" path="adobe\boost_filesystem.dll"/>

<binaryImage start="0x0000000008C90000" end="0x0000000008CC1000" path="adobe\dvaunittesting.dll"/>

<binaryImage start="0x0000000008D10000" end="0x0000000008E84000" path="adobe\dvascripting.dll"/>

<binaryImage start="0x0000000008E90000" end="0x0000000009B08000" path="adobe\dvaaccelerate.dll"/>

<binaryImage start="0x0000021768BB0000" end="0x0000021768C79000" path="Windows.ApplicationModel.winmd"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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Oct 07, 2020 0
JJMack LATEST
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Oct 07, 2020

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The crash

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF060003F3">

seems to be in

<binaryImage start="0x00007FFF05640000" end="0x00007FFF078E3000" path="adobe\dynamic-torqnative.dll"/>

I have no idea what function are in dynamic-torqnative.dll

 

 

google has this dynamic torqnative.dll 

JJMack

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Oct 07, 2020 0