Photoshop 21.2.4 not launching, freezing on adding extensions (Halide Bottlenecks) on macOS Catalina

Community Beginner ,
Oct 06, 2020

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Hi.

 

Photoshop 2020 stop worked, I not remember the version when the program was Ok on Mac Catalina, but after some upgrade it stop to start and it stays freezing, loading/adding extension Halide Bottlenecks.

After read some 'solutions' Im still not able to start photoshop.

I unistall lightroom, photoshop, bridge and the application creative cloud, these are the only apps that I use. after that I install and run the adobe cleanertool. and reinstall creative cloud and photoshop 2020 last version only, and the problem persist.

I install the last version available of Photoshop 2019 without unistall PS2020 and the same issue ocur. Other thing that I do was to press Shift + Ps Icon and now the Ps program shows different extension loading/adding MMXCore Routines.

Other solution that I tried was to go to path ~/Library/Preferences/Adobe/Photoshop <year of version>/Settings/ and remove the presets 'in conflict', but the Setings folder not exist. The only folder that I see is this, DVADialogPrefs. And I dont think this work for me, I not use custom presets.

 

 

 

MacBook Pro (13-inch, Mid 2012)

2.9 GHz Dual-Core Intel Core i7

16 GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

 

Photoshop 21.2.4 (21.2.4)

 

Thanks.

 

 

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Crash or freeze, Mac, Problem or error

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Photoshop 21.2.4 not launching, freezing on adding extensions (Halide Bottlenecks) on macOS Catalina

Community Beginner ,
Oct 06, 2020

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Hi.

 

Photoshop 2020 stop worked, I not remember the version when the program was Ok on Mac Catalina, but after some upgrade it stop to start and it stays freezing, loading/adding extension Halide Bottlenecks.

After read some 'solutions' Im still not able to start photoshop.

I unistall lightroom, photoshop, bridge and the application creative cloud, these are the only apps that I use. after that I install and run the adobe cleanertool. and reinstall creative cloud and photoshop 2020 last version only, and the problem persist.

I install the last version available of Photoshop 2019 without unistall PS2020 and the same issue ocur. Other thing that I do was to press Shift + Ps Icon and now the Ps program shows different extension loading/adding MMXCore Routines.

Other solution that I tried was to go to path ~/Library/Preferences/Adobe/Photoshop <year of version>/Settings/ and remove the presets 'in conflict', but the Setings folder not exist. The only folder that I see is this, DVADialogPrefs. And I dont think this work for me, I not use custom presets.

 

 

 

MacBook Pro (13-inch, Mid 2012)

2.9 GHz Dual-Core Intel Core i7

16 GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

 

Photoshop 21.2.4 (21.2.4)

 

Thanks.

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Mac, Problem or error

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166

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Oct 06, 2020 1
Adobe Employee ,
Oct 09, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Please try the steps suggested in the article: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

The issue you're facing may also be due to corrupt fonts or color profiles on the system. Please check: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

You can also test the color profiles installed on the Mac by going to the Color Sync utility.

 

Please let us know how it goes!

Regards,

Nikunj

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Oct 09, 2020 0
Community Beginner ,
Nov 23, 2020

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I delete font cache folder from 3 different locations, ( Photoshop 2019, 2020, 2021) and system font cache.

That help to solve the problem.

Thanks.

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Nov 23, 2020 0
nikunj.m LATEST
Adobe Employee ,
Nov 24, 2020

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Thanks for the update! Please feel free to reach out if you need assistance with anything else related to the apps.

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Nov 24, 2020 0