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Any ideas here - trying to use the content aware crop, following the on-line tutorial as per https://helpx.adobe.com/uk/photoshop/how-to/content-aware-crop-fill.html but every time I try the "content aware" option unchecks itself. A short video showing what's happening is attached.
Does anyone have a fix or can tell me what I'm doing wrong?
Looks like you have Use Classic Mode enabled. Uncheck Use Classic Mode and see if that works.
Apologies for the radio silence - I only got a notification that my community request had been replied to last night.
Your answer perfectly identified the issue, I'm now able to get the behaviour I need.