Photoshop 22.0.1 - Unknown error while trying to Save for Web since macOS Big Sur Update

New Here ,
Dec 02, 2020 Dec 02, 2020

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Ever since I updated my mac to BigSur Photoshop won't let me export my GIFs through save for web (legacy). My photoshop is up to date but I keep getting this error. I've restarted my computer multiple times as well. Screen Shot 2020-12-02 at 10.51.50 AM.png

 

 

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Import and export, Problem or error

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi,

 

We're sorry about the trouble with Photoshop while trying to save GIFs.

 

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Hi!

 

I completed these steps and it still won't export for me either. I have a low image size and I still can't get this to work, I don't understand what the issue is. I have tried many other ways to work around this.

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Most Valuable Participant ,
Dec 02, 2020 Dec 02, 2020

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Perhaps it related toe the known issue

image.png

 

JJMack

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New Here ,
Jan 12, 2021 Jan 12, 2021

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hadasbboneh_0-1610447488588.png

I have a different problem while trying to save for web (with Big Sur 11.1). Why is it happening and how can I fix it? 

 

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New Here ,
Jan 21, 2021 Jan 21, 2021

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hi, facing the same here, may i know any updates of solving this in Big Sur?

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New Here ,
Mar 22, 2021 Mar 22, 2021

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This is happening for me too. Anyone who can help? Thank you in advance!

Can't import video frames to make GIFs as well. Overall, Photoshop has been weird ever since I used Big Sur 😞

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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Same problem!

Hey Adobe!!!

Will there be a solution? What do we all pay you money for? 

I need it fixed asap!

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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When Adobe will fix it???

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New Here ,
Jan 24, 2021 Jan 24, 2021

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I have just found how to export. Just use save as ( command+shift+S) then you can choose what format you want.Screen Shot 2021-01-25 at 11.53.45 AM.png

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