Photoshop 22.0 constantly freezing/crashing

New Here ,
Oct 25, 2020

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Hello,

I recently updated Photoshop versions from Photoshop 2018 to Version 22.0, and since that update, the program has been freezing every 2-3 minutes of use, requiring me to quit out of the program. Unless I save after every action, it's difficult to make any forward progress, and sometimes trying to save causes the program to crash. Needless to say, this is extremely frustrating and makes the program borderline unusable. I have tried downgrading to Version 21.2.4 but this does not solve the problem. I have tried increasing the memory useage in settings, and changing the Advance Graphics Processor settings to "Basic" but this did not solve the issue. I am wondering if there is a fix for this, or otherwise if it would be possible to obtain the 2018 version of Photoshop that, even with its faults, was at least usable.

 

My Mac info, in case that's helpful:

MacOS Catalina 10.15.7 (19H2)

Processor: 2.6 GHz Dual-Core Intel Core i5

Memory: 8 GB 1600 MHz DDR3

Graphics: Intel Iris 1536 MB

 

My scratch disk has 64 GB of free space.

 

I am appreciative of any assistance you can provide.

 

Thanks,

Adam

TOPICS
Bug, Crash or freeze, Mac, Performance

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New Here ,
Nov 12, 2020

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Same infiriating issue here. I tried downgrading one version and the same thing keeps happening.

Catalina 10.15.7 (19H2)

2.3 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

Thanks-

-Scott

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Explorer ,
Nov 12, 2020

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I'm woking on windows10 and get serious crashes/lockups that require forcing the application down.  I usually get 15 or 20 minutes in or so.   Then lose everything if it wasn't saved in time.  

I initially had the black screen issue and have twice had to flush preferences to get working again.  Which causes the scratch disk setups to be wiped out as well and must reset those.   But mine are reset and there is plenty space.  The crashes continue.
HP workstation 
Xeron / 32gb ram / nvidia 2070 super

plenty of solid state drives and space

 

 

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Explorer ,
Nov 12, 2020

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Adding on details, I notice during the crash/freeze moments that the application is hung in Services panel where I go to force it down.  It shows the application using high (red) resources each time.  Not sure if memory leak or what is to blame but it's a mess right now.

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New Here ,
Nov 12, 2020

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Same issue here and its driving me crazy!  Not good enough Adobe!

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New Here ,
Nov 25, 2020

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Exactly the same thing for me.

 

Since last update to v 22.0, it freezes after few minutes and then crashes. It is extremely frustrating considering that I must use it for work, which of course I can not do until this is fixed.

 

Support need to fix this!

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New Here ,
Dec 06, 2020

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No news, no updates by support staff regarding this?

Seriously, this situation is infurating!!

Has anybody find a solution to fix this bug that you could share?

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Adam98A5 AUTHOR LATEST
New Here ,
Dec 07, 2020

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Right! I bought a new state of the art computer with a lot more RAM to be able to handle it, but it's only marginally better. I still have to save every few minutes because it is constantly crashing. No updates from anyone at Adobe yet.

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