Photoshop 22.1.1 crashes while opening heif / heic files on macOS Mojave 10.14.6

Explorer ,
Jan 22, 2021 Jan 22, 2021

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After Photoshop started to support HEIF/HEIC files I converted my whole archive to HEIF/HEIC. It worked fine so far, but now Photoshop crashes each time when I try to open such files.

 

I am using, of course, the newest version of PS on a MacPro 2013 with MacOS 10.14.6

 

Does have anybody an Idea what happend and how to fix this issue?

 

Thank you

Ralf

 

 

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Crash or freeze

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Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know it if helps!

Regards,

Nikunj

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Can confirm that Photoshop doe NOT open .HEIC files. I have a backlog of photos I have to edit for work and simply can't because it crashes every single time I attempt to open them.

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Explorer ,
Mar 10, 2021 Mar 10, 2021

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Agreed - Photoshop 22.3.0 does not recognize the .HEIC file extension.

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Community Beginner ,
Apr 08, 2021 Apr 08, 2021

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Am having the same problem, Photoshop 22.3.0 crashing on MacOS Catalina when opening HEIC files.

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