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Photoshop 22.1.1 crashes while opening heif / heic files on macOS Mojave 10.14.6

Explorer ,
Jan 22, 2021 Jan 22, 2021

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After Photoshop started to support HEIF/HEIC files I converted my whole archive to HEIF/HEIC. It worked fine so far, but now Photoshop crashes each time when I try to open such files.

 

I am using, of course, the newest version of PS on a MacPro 2013 with MacOS 10.14.6

 

Does have anybody an Idea what happend and how to fix this issue?

 

Thank you

Ralf

 

 

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Adobe
Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know it if helps!

Regards,

Nikunj

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Tried both options described above, and does NOT work. 

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Community Beginner ,
Oct 02, 2022 Oct 02, 2022

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Didn't work. Can't open heic files despite resetting preferences

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New Here ,
Sep 09, 2023 Sep 09, 2023

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Hello,

Since you have multiple responses telling you that this is not a solution, what else can you tell us to try?

 

Photoshop should not crash everytime HEIC files are opened and many community members are reporting this as an issue. Maybe Photoshop isn't capable of handling such files?

 

This really needs to be resolved immediately. It's unimaginable how this issue was able to slip through any sort of quality control.

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Can confirm that Photoshop doe NOT open .HEIC files. I have a backlog of photos I have to edit for work and simply can't because it crashes every single time I attempt to open them.

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Explorer ,
Mar 10, 2021 Mar 10, 2021

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Agreed - Photoshop 22.3.0 does not recognize the .HEIC file extension.

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Explorer ,
Apr 08, 2021 Apr 08, 2021

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Am having the same problem, Photoshop 22.3.0 crashing on MacOS Catalina when opening HEIC files.

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Explorer ,
Nov 12, 2021 Nov 12, 2021

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As for november 2021 Photoshop 22.5.0 still crashes. This is unbelievable. 

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Community Expert ,
Nov 12, 2021 Nov 12, 2021

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Did you try with 23.0.1?

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Explorer ,
Nov 12, 2021 Nov 12, 2021

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Thanks for your answer.

Do you mean I should downgrade PS / install a previous version in order to open HEICs?

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New Here ,
Sep 14, 2022 Sep 14, 2022

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I use photoshop for work on my Imac, everything was perfect , and in last few month Photoshop stared regulary crashing and restarting while working with HEIC files.....  very flustrating and embaracing a specialy while iam trying to work in front of customer.  how i can solve this problem please?

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Community Expert ,
Sep 14, 2022 Sep 14, 2022

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Hello, could you please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

If you can also share a file that routinely crashes Photoshop, please share it as well so that @nikunj.m van take a look at it.

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Explorer ,
Mar 22, 2023 Mar 22, 2023

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Yet another unanswered post. Two years later and I'm having this problem. Why would Apple change its default file type to HEIC only to have Photoshop, the most used editing software on the planet, unable to open it. Adobe, it's been years. What's your response?

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New Here ,
Apr 07, 2023 Apr 07, 2023

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The only way I've found to remedy this issue is to open the image in Preview, then save a copy, which defaults to jpg format.

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New Here ,
Apr 07, 2023 Apr 07, 2023

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I currently do exactly the same step to work

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New Here ,
Jun 30, 2023 Jun 30, 2023

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And why Adobe is silent since 2021, there are many feedbacks it is still not working for many people, including me. 

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LEGEND ,
Jun 30, 2023 Jun 30, 2023

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Do the old, unconverted, files still open OK?

Did this happen as soon as you converted (never worked) or some time later (stopped working)?

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LEGEND ,
Jun 30, 2023 Jun 30, 2023

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Sorry I replied to an old, old message just because there was a new one. I think it is because there is now a block of "Similar resources" just under the initial post, making it look like there are no replies.

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Community Beginner ,
Dec 09, 2023 Dec 09, 2023

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December and no correction. Could Apple and Adobe please work together?

 

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Wow.... now it's 2024 and this is still an issue with Adobe. I would expect better for what they charge creatives...

I guess the only solution is to go through whatver hundreds of images you need to work with and convert to JPEG or a format that Photoshop can deal with... Very frustrating. 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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LATEST

And yet they keep raising those mandatory subscription prices.....

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