• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop 22.2 crashing while working on big files on Windows 10

New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

For the past few days, I can't tell why, photoshop crashes any time I open a file bigger then 500 MB.

It runs on HP Spectre, windows 10, 16 GM RAM, 70 GB free space.

Photoshop version is 22.2, and the same files worked perfectly fine before that.

Any idea why and how to fix that?

 

 

{Thread title edited by moderator}

Views

194

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop due to Photoshop crashing while working with larger files. Please try updating Photoshop to the latest version (22.3) through the Creative Cloud desktop app to check if the issue persists.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

LATEST

Hi and thank you for the response.

 

I tried to update the version to 22.3, but it is still crashing. Also this new version has a new path settings which I don't like and couldn't change so I went back to 22.2.

Optimizing the performance preferences didn't work as well, tried in different ways...

I even uninstalled including presences then reinstalled with default preferences but it's still the same.

Might it be something related to windows settings for RAM management?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines