Photoshop 22.2 is crashing on launch on Mac OS

New Here ,
Mar 08, 2021 Mar 08, 2021

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Hi wondering if anyone can help.

The latest version of Photoshop 22.2, keeps crashing on mac when opening the program.

The earlier version 21.2.5 seems to work ok.

Intel Iris 1536 MB

16 GB 1600 MHz DDR3

2.8 GHz Dual-Core Intel Core i7

 

{Moderator note: Edited the thread title}

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Crash or freeze, Mac, Problem or error

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Hi there,

 

Sorry that Photoshop 22.2 is not working on your computer as it crashes after you launch the app.

 

What is your computer's OS? It seems you're on macOS, please share the version of macOS as well. 

 

  1. If the app is crashing while opening and is stuck at loading "Halide Bottleneck" at the splash screen checkout these steps: If you're on macOS, please update to macOS Big Sur 11.2.1For additional details, see Photoshop, Apple Silicon, and Big Sur | macOS 11
  2. If that does not help, would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

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New Here ,
Mar 08, 2021 Mar 08, 2021

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The version of Mac os = 10.15.5

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Did you tried restoring the app preferences to default as suggested? 

 

~Akash

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Restore it to what, no chnages have been made to the app. i use it as is, no customizations have been made.

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Thanks for the update. Please update Photoshop to the 22.3 version via the Creative Cloud Desktop app and check if that helps to resolve the crash issue.

 

Let us know the outcome.

 

Thanks,

Mohit

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Hello I have updated to the latest version. It now seems that if i open a project, it eventually works, but it takes between 3 - 5 mins to to load, after the spinning multi colored apple wheel stops.

 

Thank you for the advice.

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