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Hi! I'm having big problems. Photoshop crashes on launch - every time. Every time I launch it, it will crash before even getting to the splash screen.
I can't use Photoshop!
iMac (Retina 5K, 27-inch, 2019)
Photoshop 22.3.1
Catalina 10.15.7
{Thread title edited by moderator}
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Hi,
We're sorry about the trouble due to Photoshop 22.3.1 crashing on launch. Please try the steps suggested below:
1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.
2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.
3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.
4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.
5. Once done, restart the Mac & check if it helps.
If the issue persists, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3
Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG
Let us know how it goes!
Regards,
Nikunj
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I was having this exact same problem. I followed the directions above and Photoshop seems to be working fine now. Thanks for the easy directions.
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I have the same problem. I have tried uninstalling etc. All other Adobe apps are working fine. I have followed the instructions above but still get the message:
Adobe Photoshop 2021 quit unexpectedly.
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Exact same problem. iMac i9 64g 1.5TB free
none of the suggestions work.
Open letter to Adobe,
After two full days of incurring financial deficit as I attempt to fix Adobe software problems, which, I must say, are a direct result of poor QOS, I believe it may be time to find an alternative to the Adobe Creative Cloud suite of products. I'm fed up. It seems the wave has crested for Adobe. It is time to move on and find a reliable tool set. What a profound shame.
After reviewing so many desperate searches for solutions to this ongoing issue, I see it has happened repeatedly, over the entire product line, release after release, across Windows and MacOS platforms, … FOR YEARS! I have no words. People dependent upon Adobe products for their livelihood are at a standstill (again) and unable to meet deadlines, unable to bill their work, unable to receive payment, and unable to give the service that produces referrals so essential to future work.
Telling people to buy a new computer? Really? I mean, really???!
Adobe, please do your own internet search. Your performance to date is appalling. You should be embarrassed and ashamed of your performance.
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Your open letter to Adobe isn't really effective here! This is a user to user support forum. To provide feedback and suggestions about what you desire from Adobe, you should go here and comment after selecting the appropriate product:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864
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It worked, thanks!
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I have done all of that. I can't adjust the PSD prefs though because I can't get the program to open! HELP! This runs my business.
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From Adobe:
Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.
An earlier version of Photoshop may be installed and used for the time being.
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I've tried earlier versions but I'm still unable to open Photoshop. Was working fine yesterday!
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What are your computer specs? OS, HD space, Video card, Vram, RAM, etc
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I've just installed PS 2020 and that is OK. The 2021 versions will still not load. There was no problem until today, I can't understand it!
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That is the issue I pointed out. The latest PS build is having issues with GPU cards, including Macs and Catalina. 2021 latest build needs to be uninstalled and a previous build installed. Looks like you figured that out. : )
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I have the same problem. I just updated to Catalina on my MacPro and now the latest version of Photoshop crashes immediately upon trying to open it. I have read all of the threads, done everything in SysPrefs, Privacy, reinstalled the latest version, restarted many times, etc. - nothing helps. I send the report over and over (even though I have never thought it was being reviewed ; ) Adobe - PLEASE HELP US!
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The solution is to install the previous verison of Photoshop, NOT the current one.
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Have just tried the new release version 22.4.0 but still have the same problem.
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Yesterday you said I've just installed PS 2020 and that is OK.
Did you upgrade to a newer version since yesterday?
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Yes 2020 still works but I thought the new version released today would be the fix? Apparently not!