Photoshop 22.3.1 crashes shortly after starting (black screen) on Windows 10

New Here ,
Apr 23, 2021 Apr 23, 2021

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I just recently updated my Windows 10 Pro and since I made these Updates my Photoshop is not really working anymore. When I start it, it opens normally, but only after I made a few clicks it starts to freeze and I can't do anything and suddenly the screen turns black. When that happens all I can do is restart my computer.

I have already tried to adjust the performance settings, I re-installed Photoshop and my GPU drivers so everything is up to date but the problem still accurs.

My Graphics Processor is a NVIDIA GeForce GTX 1660 Ti

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What I have noticed is that the memory usage is being awfully high, I'm no expert in this but maybe this is why it's making trouble? I hope someone can help me

Screenshot_1.png

 

 

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Crash or freeze, Windows

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3.1. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Hey, thank you for the reply!

I have already tried all of these things, but unfortunatly none of them helped with my problem.

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