Photoshop 22.3 freezing on Mac with M1 processor

New Here ,
Mar 15, 2021 Mar 15, 2021

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Sady Program is broken on M1 mac. I have uninstalled  4 times to only get the rainbow wheel of death.

Please help.

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Crash or freeze

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi there,

 

Sorry that Photoshop 22.3 is freezing with a rainbow wheel on your Mac running on the M1 processor.

 

Would you mind sharing the version of macOS you're working with? Also, when exactly is the app freezing and does it freezes while performing any specific action?

 

Please review the list of known issues with Photoshop 22.3 with Apple Silicon here: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html 

 

To get started with troubleshooting, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#graphics 

 

Let us know if that helps. 

 

Thanks,

Akash

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Followed all the steps its still broken 😞 Ive reset computer updated everything uninstalled and reinstalled. I cant get past creating a new doc. 

 

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Thanks for the update.

 

Does the problem still occurs if you run Photoshop under Rosetta? To learn how to run Photoshop in Rosetta, see About Rosetta.

 

Thanks,

Akash

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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What’s with the thread’s title? It does not seem to make sense in comparisoon to the content. 

Screenshot 2021-03-19 at 14.40.54.png

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