Photoshop 22.3 slow & laggy on MacBook Pro running macOS Big Sur

New Here ,
Mar 25, 2021 Mar 25, 2021

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I'm experiencing a lot of slowness and lag in Photoshop with the most basic of tasks. The task I've been testing with is to open a totally blank document and try to type some text. No effects or anything. Photoshop cannot keep up with the typing and falls behind. Obviously other tasks are even worse.

 

Things I've tried

  1. Quitting and reopening Photoshop
  2. Restarting Mac, safe mode reboot, NVRAM reset
  3. Starting up Photoshop without plugins
  4. Deleting my preferences (in ~/Library/Application Support)

 

Photoshop 22.3.0

 

I don't have the newest Mac in the world, but I'd expect it not to be so slow. System info:

  • MacBook Pro (Retina, 15-inch, Mid 2015)
  • 2.8 GHz Quad-Core Intel Core i7
  • 16 GB 1600 MHz DDR3
  • Intel Iris Pro 1536 MB

 

Here are my performance settings.

Screen Shot 2021-03-25 at 11.29.26 AM.png

 

 

{Thread title edited by moderator}

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Mac, Performance

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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Hi,

 

We're sorry about the touble with Photoshop. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps.

 

You can try disabling the option to Use graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know if it helps!

Regards,

Nikunj

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Explorer ,
Mar 30, 2021 Mar 30, 2021

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Hi @nikunj.m, thank you.

 

I did everything you said. It helped a little bit, but not enough. What else can I do?

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Community Beginner ,
Apr 03, 2021 Apr 03, 2021

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@jackbrannen_pl FYI, I downgraded to version 22.2 and it works smoothly now. So if all else fails downgrading is sometimes the best option.

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi,

 

We're sorry that the suggested steps didn't help! You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Explorer ,
Apr 05, 2021 Apr 05, 2021

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@nikunj.m This majorly improved it. Thank you.

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Community Beginner ,
Apr 03, 2021 Apr 03, 2021

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I second @jackbrannen_pl 's complaint and question. I've got a newer MacBook Pro with some pretty beefy hardware and suddenly, after this most recent update, Photoshop is slow and laggy as hell, especially with documents that use artboards. This is a serious problem because I rely on this software to do my work.

 

Appreciate your help, @nikunj.m , but I have to say that I really wish Adobe would stop releasing updates that make their software worse. It really destroys customer confidence when we pay for not only the beastly hardware that's needed to run Adobe's products, but a subscription for the software itself, only to have it run as if our hardware were ancient. And please do not tell me that my hardware is the issue because Photoshop was working just fine until this update.

 

This is my system info:

  • MacBook Pro 16-inch, 2019
  • Processor: 2.4 GHz 8-Core Intel Core i9
  • Memory: 64 GB 2667 MHz DDR4
  • Graphics: AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3. Would you mind telling us if you experience the performance while performing a certain task in Photoshop? What troubleshooting steps have you tried so far?

 

Regards,

Nikunj

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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It's when doing things as simple as panning and zooming. I've noticed it with documents that have art boards, even if it's just one art board and the board is empty. I have tried granting full disk access and accessibility access, but that didn't do anything. I will try resetting PS preferences next.

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