Photoshop 22.3 will not load on Windows 10 - App Not Responding

[markh85220957]

When starting Photoshop 2021 v22.3 it Initializes and then sticks in "Reading Preferences..."

It shows a static circle of dots. When I click on it, the curser circle becomes a spinning blue one.

Shortly after that the message "Adobe Photoshop 2021 is not responding" appears.

I have uninstalled the program and re-installed it.

It is the desktop version. 

Running an updated Win 10 64bit.

Lightroom Classic runs just fine.

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

If the issue persists, please try launching Photoshop as administrator by right clicking on the Photoshop icon & selecting Run As Administrator.

Let us know how it goes!

Regards,

Nikunj

[markh85220957]

Nikunj,

Thanks for the suggestions. However a problem still exists.

It turns out that I wasn't patient enough. Ps does open, but it takes about 4 minutes (Admin or normal).

I have timed it numerous times and it does not matter if I "click" on the opening image to turn the static dot circle into a spinning blue one. If I do click on the opening image to start the spinning circle, it also results in what appears to be a black frame behind/around the image.

I did find some remnants of Ps 2018 and 2019 still on my PC. Could they be creating a problem?

Creative Cloud opens routinely in about 30 seconds and LrC in about 10 seconds.

Mark

[markh85220957]

The problem continues as reported. 

After the app is initiated, the opening screen indicates that it is going through initializing steps and by around the 8 second mark has locked into the "Reading rreferences..." mode.  It stays in that mode until about the 4 minute point, when the application finall opens.