Photoshop 22.31 hangs on load

[defaulth23gmi4fjl7m]

I have uninstalled and reinstalled 5 times using the uninstall instructions and the Adobe Creative Cloud cleaner. I cannot disable or enable GPU because Photoshop does not load. I have updated the video drivers for my laptop. I have no options in the Creative Cloud app to install a previous version.

Any suggestions?

[kevin stohlmeyer]

Here is how you can download previous versions using the CC desktop app

https://helpx.adobe.com/download-install/using/install-previous-version.html 

If you dont see these options, make sure the CC desktop app is updated.

[defaulth23gmi4fjl7m]

The only option I have are uninstall and learn more.

Get Outlook for iOS

[kevin stohlmeyer]

It sounds like you are not logged in to your account or it is not an active account.

[defaulth23gmi4fjl7m]

I am logged in. It is an enterprise account if that makes a difference.

[Abambo]

The Enterprise Account shouldn't be that much of a problem. You need to enable in the CC preferences "Show Older Apps".

[defaulth23gmi4fjl7m]

The main problem I am having is that photoshop was locking up on loading. Now it is crashing when it gets to the point where it says initiating panels or something like that. Then I get the message to send info to Adobe but that button doesn't work either. I have to ctrl-alt-delete then end task.

[kevin stohlmeyer]

Some features may be handled by the Enterprise Administrator through the Enterprise Dashboard.

Auto update for sure should be turned off and if you can send a screen shot of the drop down for Advanced Options that would help too.

[defaulth23gmi4fjl7m]

Is the only option to use a previous version of Photoshop? Isn't there a fix? I do not have an advanced option anywhere.

[kevin stohlmeyer]

In your second screenshot there was a drop down called "Advanced Options".

Currently this is a widely reported bug with the latest PS update.

Rolling back to the pervious point version resolves for now.

[kevin stohlmeyer]

You currently do not have "Remove previous versions checked" - do you have a copy of Photoshop 2020 in your applications folder?

If not you need to contact your administrator to either allow you to roll back your PS version or install the previous.