Photoshop 22.31 hangs on load

New Here ,
May 04, 2021 May 04, 2021

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I have uninstalled and reinstalled 5 times using the uninstall instructions and the Adobe Creative Cloud cleaner. I cannot disable or enable GPU because Photoshop does not load. I have updated the video drivers for my laptop. I have no options in the Creative Cloud app to install a previous version.

 

Any suggestions?

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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Here is how you can download previous versions using the CC desktop app

https://helpx.adobe.com/download-install/using/install-previous-version.html 

If you dont see these options, make sure the CC desktop app is updated.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 04, 2021 May 04, 2021

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The only option I have are uninstall and learn more.

Get Outlook for iOS

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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It sounds like you are not logged in to your account or it is not an active account.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 05, 2021 May 05, 2021

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I am logged in. It is an enterprise account if that makes a difference.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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The Enterprise Account shouldn't be that much of a problem. You need to enable in the CC preferences "Show Older Apps".

Abambo_0-1620220563508.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 05, 2021 May 05, 2021

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New Here ,
May 05, 2021 May 05, 2021

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The main problem I am having is that photoshop was locking up on loading. Now it is crashing when it gets to the point where it says initiating panels or something like that. Then I get the message to send info to Adobe but that button doesn't work either. I have to ctrl-alt-delete then end task.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Some features may be handled by the Enterprise Administrator through the Enterprise Dashboard.

Auto update for sure should be turned off and if you can send a screen shot of the drop down for Advanced Options that would help too.

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 05, 2021 May 05, 2021

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Is the only option to use a previous version of Photoshop? Isn't there a fix? I do not have an advanced option anywhere.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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In your second screenshot there was a drop down called "Advanced Options".

Currently this is a widely reported bug with the latest PS update.

Rolling back to the pervious point version resolves for now.

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 06, 2021 May 06, 2021

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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You currently do not have "Remove previous versions checked" - do you have a copy of Photoshop 2020 in your applications folder?

If not you need to contact your administrator to either allow you to roll back your PS version or install the previous.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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