Photoshop 22.4.1 crashes aftrer opening app or file on Windows 10

New Here ,
May 21, 2021 May 21, 2021

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When I open some file (old or new) in photoshop, it crashes almost immediately. I have tried to delete prreferences and install new update and whole program again. 

 

It comes with "error occur occurred"

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.1" build="20210518.r.211" source="Windows-Client" crashType="n/a">
<time year="2021" month="5" day="21" hour="11" minute="34" second="49" timeoffset="120" timezone="Suomen kesäaika"/>
<user guid="78769bd7-7892-44eb-8988-ad27053c7732"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="fi-FI" oslanguage="fi-FI" ram="8052" machine="Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1800 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20190925000000.000000-000" driverVersion="26.20.100.7261" videoModeDescription="1920 x 1080 x 4294967296 väriä" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5917&#38;SUBSYS_002D1E26&#38;REV_07&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200722000000.000000-000" driverVersion="9.4.3838.0" videoModeDescription="1920 x 1080 x 4294967296 väriä" pnpDeviceID="USB&#92;VID_17E9&#38;PID_434F&#38;MI_01&#92;7&#38;83A1494&#38;0&#38;0001" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200722000000.000000-000" driverVersion="9.4.3838.0" videoModeDescription="1920 x 1080 x 4294967296 väriä" pnpDeviceID="USB&#92;VID_17E9&#38;PID_434F&#38;MI_00&#92;7&#38;83A1494&#38;0&#38;0000" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDAE55BAB9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFDAE55BAB9" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFDAE55F4C0" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFDAE365951" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFDAE55F744" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFDEB1B0E85" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFDA9AACB62" symbolname="DMLCreateDevice1"/>
<stackStatement index="6" address="0x00007FFDA9B1395A" symbolname="DMLCreateDevice1"/>
<stackStatement index="7" address="0x00007FFDA9A92E7B" symbolname="DMLCreateDevice1"/>
<stackStatement index="8" address="0x00007FFDA9A8CEC9" symbolname="DMLCreateDevice1"/>
<stackStatement index="9" address="0x00007FFDA9A861EC" symbolname="DMLCreateDevice1"/>
<stackStatement index="10" address="0x00007FFDC41F7DC8" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="11" address="0x00007FFDC41481F9" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="12" address="0x00007FFDC41B4833" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="13" address="0x00007FFDC41B40B8" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="14" address="0x00007FFDC41B6B70" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="15" address="0x00007FFDC44BFF94" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="16" address="0x00007FFDC44B6144" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="17" address="0x00007FFDC44BB461" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="18" address="0x00007FFDC44BAD57" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="19" address="0x00007FFDC4119035" symbolname="OrtGetApiBase"/>
<stackStatement index="20" address="0x00007FFDC4204DF4" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="21" address="0x00007FFDCFD86B05" symbolname="DllGetActivationFactory"/>
<stackStatement index="22" address="0x00007FFDCFD7188E" symbolname="DllGetActivationFactory"/>
<stackStatement index="23" address="0x00007FFDCFD51498" symbolname="DllGetActivationFactory"/>
<stackStatement index="24" address="0x00007FFDCFD50E35" symbolname="DllGetActivationFactory"/>
<stackStatement index="25" address="0x00007FFDCFD06094" symbolname="DllCanUnloadNow"/>
<stackStatement index="26" address="0x00007FFDCFD060F9" symbolname="DllCanUnloadNow"/>
<stackStatement index="27" address="0x00007FF7731E7836" symbolname="xmlListWalk"/>
<stackStatement index="28" address="0x00007FF7731EACC4" symbolname="xmlListWalk"/>
<stackStatement index="29" address="0x00007FF7731DF55D" symbolname="xmlListWalk"/>
<stackStatement index="30" address="0x00007FF7731DF799" symbolname="xmlListWalk"/>
<stackStatement index="31" address="0x00007FF7731DA555" symbolname="xmlListWalk"/>
<stackStatement index="32" address="0x00007FF77330FDFA" symbolname="xmlListWalk"/>
<stackStatement index="33" address="0x00007FF773312676" symbolname="xmlListWalk"/>
<stackStatement index="34" address="0x00007FF773310FBF" symbolname="xmlListWalk"/>
<stackStatement index="35" address="0x00007FF7733110A1" symbolname="xmlListWalk"/>
<stackStatement index="36" address="0x00007FF771B1F605" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="37" address="0x00007FF771B1DD4E" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="38" address="0x00007FF771B1BAB6" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF771B1ED5C" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF771991A7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF771991DBD" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="42" address="0x00007FF771992082" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="43" address="0x00007FF771447631" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="44" address="0x00007FF771452235" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="45" address="0x00007FF77330670A" symbolname="xmlListWalk"/>
<stackStatement index="46" address="0x00007FF7719C123A" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="47" address="0x00007FF7719C1566" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="48" address="0x00007FF771464704" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="49" address="0x00007FF771464C29" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="50" address="0x00007FF7714658CC" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="51" address="0x00007FF7732F9488" symbolname="xmlListWalk"/>
<stackStatement index="52" address="0x00007FF77142A8B1" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="53" address="0x00007FF77332929B" symbolname="xmlListWalk"/>
<stackStatement index="54" address="0x00007FF771429F7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="55" address="0x00007FF7701D97CD" symbolname="ART::AssetType::operator!="/>
<stackStatement index="56" address="0x00007FF7701D912C" symbolname="ART::AssetType::operator!="/>
<stackStatement index="57" address="0x00007FF7701D9179" symbolname="ART::AssetType::operator!="/>
<stackStatement index="58" address="0x00007FFE66F31BB2" symbolname="configthreadlocale"/>
<stackStatement index="59" address="0x00007FFE68187034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="60" address="0x00007FFE69822651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x0000020C53C7D000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000028260F9E50"/>
<register name="RDI" value="0x0000020C53C85800"/>
<register name="RSP" value="0x00000028260F97C0"/>
<register name="RBP" value="0x00000028260F98C0"/>
<register name="RIP" value="0x00007FFDAE55BAB9"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crashreport>

 

 

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correct answers 1 Correct Answer

New Here , Jun 07, 2021 Jun 07, 2021
Decided to re-install my Nvidia (Studio ready) drivers again (had done it initially), and Photoshop seems to be stable for now.

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.4.1. Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers graphics card from the manufacturers website.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Regards,

Nikunj

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New Here ,
Jun 07, 2021 Jun 07, 2021

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But what if you can't even get Photoshop to launch? It just started crashing on open today. Extremely frustrating!

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New Here ,
Jun 07, 2021 Jun 07, 2021

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Decided to re-install my Nvidia (Studio ready) drivers again (had done it initially), and Photoshop seems to be stable for now.

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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@Mister Eric wrote:

But what if you can't even get Photoshop to launch? It just started crashing on open today. Extremely frustrating!


*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
Jun 07, 2021 Jun 07, 2021

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I fixed this problem by deleting new version on photoshop and installing an old one. nothing else helped. and now i don't dare to install new versions anymore! 

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