Photoshop 22.4.1 crashes on win 10 EXCEPTION_ACCESS_VIOLATION

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May 26, 2021 May 26, 2021

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.1" build="20210518.r.211" source="Windows-Client" crashType="n/a">
<time year="2021" month="5" day="26" hour="9" minute="39" second="31" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="3589c9c8-1e42-48ce-b313-c19d53abbcca"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32647" machine="Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200411000000.000000-000" driverVersion="26.20.100.8142" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5917&#38;SUBSYS_081C1028&#38;REV_07&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;79F5D87&#38;0&#38;03" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA5C645009">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA5C645009" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFA5C646060" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFA5C42B640" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFA5C6462E4" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFAA54A0E85" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFA5B72CB62" symbolname="DMLCreateDevice1"/>
<stackStatement index="6" address="0x00007FFA5B79395A" symbolname="DMLCreateDevice1"/>
<stackStatement index="7" address="0x00007FFA5B712E7B" symbolname="DMLCreateDevice1"/>
<stackStatement index="8" address="0x00007FFA5B70CEC9" symbolname="DMLCreateDevice1"/>
<stackStatement index="9" address="0x00007FFA5B7061EC" symbolname="DMLCreateDevice1"/>
<stackStatement index="10" address="0x00007FFA964F7DC8" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="11" address="0x00007FFA964481F9" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="12" address="0x00007FFA964B4833" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="13" address="0x00007FFA964B40B8" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="14" address="0x00007FFA964B6B70" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="15" address="0x00007FFA967BFF94" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="16" address="0x00007FFA967B6144" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="17" address="0x00007FFA967BB461" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="18" address="0x00007FFA967BAD57" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="19" address="0x00007FFA96419035" symbolname="OrtGetApiBase"/>
<stackStatement index="20" address="0x00007FFA96504DF4" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="21" address="0x00007FFAB86C6B05" symbolname="DllGetActivationFactory"/>
<stackStatement index="22" address="0x00007FFAB86B188E" symbolname="DllGetActivationFactory"/>
<stackStatement index="23" address="0x00007FFAB8691498" symbolname="DllGetActivationFactory"/>
<stackStatement index="24" address="0x00007FFAB8690E35" symbolname="DllGetActivationFactory"/>
<stackStatement index="25" address="0x00007FFAB8646094" symbolname="DllCanUnloadNow"/>
<stackStatement index="26" address="0x00007FFAB86460F9" symbolname="DllCanUnloadNow"/>
<stackStatement index="27" address="0x00007FF6921D7836" symbolname="xmlListWalk"/>
<stackStatement index="28" address="0x00007FF6921DACC4" symbolname="xmlListWalk"/>
<stackStatement index="29" address="0x00007FF6921CF55D" symbolname="xmlListWalk"/>
<stackStatement index="30" address="0x00007FF6921CF799" symbolname="xmlListWalk"/>
<stackStatement index="31" address="0x00007FF6921CA555" symbolname="xmlListWalk"/>
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<stackStatement index="35" address="0x00007FF6923010A1" symbolname="xmlListWalk"/>
<stackStatement index="36" address="0x00007FF690B0F605" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="37" address="0x00007FF690B0DD4E" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="38" address="0x00007FF690B0BAB6" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF690B0ED5C" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF690981A7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF690981DBD" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="42" address="0x00007FF690982082" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="43" address="0x00007FF690437631" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="44" address="0x00007FF690442235" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="45" address="0x00007FF6922F670A" symbolname="xmlListWalk"/>
<stackStatement index="46" address="0x00007FF6909B123A" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="47" address="0x00007FF6909B1566" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="48" address="0x00007FF690454704" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="49" address="0x00007FF690454C29" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="50" address="0x00007FF6904558CC" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="51" address="0x00007FF6922E9488" symbolname="xmlListWalk"/>
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<stackStatement index="55" address="0x00007FF68F1C97CD" symbolname="ART::AssetType::operator!="/>
<stackStatement index="56" address="0x00007FF68F1C912C" symbolname="ART::AssetType::operator!="/>
<stackStatement index="57" address="0x00007FF68F1C9179" symbolname="ART::AssetType::operator!="/>
<stackStatement index="58" address="0x00007FFB1F4A1BB2" symbolname="configthreadlocale"/>
<stackStatement index="59" address="0x00007FFB20627034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="60" address="0x00007FFB21CE2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x00000224025DB000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000A18BAF9F70"/>
<register name="RDI" value="0x00000224025E3800"/>
<register name="RSP" value="0x000000A18BAF9910"/>
<register name="RBP" value="0x000000A18BAF9A10"/>
<register name="RIP" value="0x00007FFA5C645009"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
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<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
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</sessionId>
</crashreport>

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Community Beginner , May 26, 2021 May 26, 2021
Support had me rollback to 22.3  and that worked.  Said 22.4+ requires a GPU with a minimum benchscore of 2000.  My Intel UHD 620 benchmarks at 1050.

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Community Beginner ,
May 26, 2021 May 26, 2021

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Support had me rollback to 22.3  and that worked.  Said 22.4+ requires a GPU with a minimum benchscore of 2000.  My Intel UHD 620 benchmarks at 1050.

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