Photoshop 22.4.1 doesn't render art board persistantly on macOS 11.4

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi,

I'm experiencing an issue where, after opening a .png file with Photoshop CC 22.4.1 in MacOS 11.4 on a MacBook Pro (13-inch, Early 2015), the image/art board is not properly displayed. The image is rendered rendered when an image is first opened, but goes blank. It is also displayed when zooming to a different scale, but goes blank again. I've attached a video demonstrating this phenomenon.

Jessen

 

 

{Thread title edited by moderator}

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Bug, Import and export, Mac, Problem or error

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.4.1. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, please re-enable the option to Use Graphics Processor, then go to the Technology Previews under Preferences & enable the option to Deactivate Native Canvas. Once done, quit & relaunch Photoshop to check if that makes a difference.

 

Please let us know how it goes!

 

Regards,

Nikunj

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