Photoshop 22.4.1 won't start on macOS

New Here ,
May 31, 2021 May 31, 2021

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Hi there,

I'm not sure if after updating to the latest version photoshop got broken, everytime i try to open, it will load the first window, but stuck in the infinite wheel (Mac user).

i tried to restart the mac, re install Ps, and reinstall older versions of Ps, it just wont work!

 

any other adobe software is working normally, just Ps is affected.

 

Any idea?

 

Tnx for any help.

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Crash or freeze

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the macOS version you're working on? It would be helpful if you could share a screenshot of the window Photoshop is getting stuck on.

 

You can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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