Photoshop 22.4 not working & crashing on Windows 10

New Here ,
May 18, 2021 May 18, 2021

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my photoshop v22.4 not working properly, suddenly quit and my work completely lost. please solve my problem my email (E-mail removed by moderator)

OS: Windows 10

Problem: Don't know the exact problem. When I click on photoshop window open and in a second this "Sorry, an error occurred" window pop out and then it is hanged. , but cannot do anything. And in the next 2 min, photoshop gets closed forcefully. 

 

 

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop crashing. Please ensure you have all available Windows updates installed on the computer.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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