Photoshop 22.x background transparency not work with artboard

Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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I'm tryng to modificate or create psd files with transparent artboard, but i show aalways a blank backround, even if transparent background is selected in artboard options. In photoshop options i selected advanced and use gpu acceleration but the problem is the same. If i try to export png i see a partially transparent image. The bakground under objects are always blank. It is a bug or there are an option to fix it?

 

the problem not show if i don't use artboard Tavola da disegno 1.png

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Problem or error, Windows

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Hi! Let me ask you a few questions-- What version of Photoshop are you using? When you create a new document, are you selecting "Transparent" in the options menu of the Dialog box?

Screen Shot 2020-12-28 at 11.45.10 AM.png

If you are, then what are your Transparency settings in your Preferences -- is it set to Grid?

 

What do you mean by partially transparent image? Do you see the background right around the image but the rest is transparent?

 

When you export as a PNG are you choosing PNG-24 with transparency?

Please let us know so we can help!

Thanks,

Michelle

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Community Beginner ,
Dec 29, 2020 Dec 29, 2020

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What version of Photoshop are you using? 

Versione di Adobe Photoshop: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64

CPU Intel:6, Modello:12, Stepping:3 con MMX, Intero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Conteggio processore fisico: 4
Conteggio processore logico: 8
Velocità processore: 3500 MHz
Memoria incorporata: 16328 MB
Memoria disponibile: 8962 MB
Memoria disponibile per Photoshop: 14937 MB
Memoria usata da Photoshop: 60 %

 

NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6052
glgpu[0].GLName="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.6089"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll"
glgpu[0].GLDriverDate="20201211000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6442
clgpu[0].CLName="GeForce GTX 1060 6GB"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=1.440000e+11
clgpu[0].CLCompute=1609.290110
clgpu[0].CLRawDeviceName=GeForce GTX 1060 6GB
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
nativegpu[0].NativeName="7171:NVIDIA GeForce GTX 1060 6GB"

 

When you create a new document, are you selecting "Transparent" in the options menu of the Dialog box?

Yes i Ceck artboard option and select transparent.
But i never see the trasparency grid (like older version) in editing mode. In atrboard details the selected background is also transparent.

1.jpg

2.jpg

If you are, then what are your Transparency settings in your Preferences -- is it set to Grid?

Yes i leaved it same as default, grid is selected.

3.jpg

4.jpg

What do you mean by partially transparent image? Do you see the background right around the image but the rest is transparent?

Yes, in editing i see all background white, for example if i drow a circle with brush tool i see the circle on a white background. In export i see white bakground only under the circle.

5.jpg6.jpg

 

When you export as a PNG are you choosing PNG-24 with transparency?

Off course.

I think is an artboard related issue because if i don't use artboard all work well

7.jpg8.jpg9.jpg

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Enthusiast ,
Jan 05, 2021 Jan 05, 2021

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I ran into the same issue trying out some scripts. I noticed some wasnt acting properly. The issue seems related to the background of the artboards. When no artboard is select you normally also can set a global background. But we hardly see that since the transparency doesnt show per artboard.

 

Using Windows 10 PS 22.1

 

as a double check i first set a custom background color. Then hiding it, it should show the transparency grid now. Shows the background color of the outer frame. When i activate the artboard all is white while transparency is select.

 

no transparency grid showing, either dark gray or white when AB is active with transparency onno transparency grid showing, either dark gray or white when AB is active with transparency on

This is definitely an artboard issue. Notice how when i ungroup the artboard, the transparency grid show immediately. This is the same doc as the image above.

grid shows when artboard is ungrouped. Showing the artboard is the causegrid shows when artboard is ungrouped. Showing the artboard is the cause

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Enthusiast ,
Jan 06, 2021 Jan 06, 2021

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Here's the same simply document in 2018cc works as it should. Though this is on a Mac, the prior images are Windows 10 PS 22.1

Transparency sowing in 2018ccTransparency sowing in 2018cc

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New Here ,
Feb 04, 2021 Feb 04, 2021

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I ma having this exact problem as well also with Windows 10 PS 22.1.

When exporting an artboard as a png, the Photoshop seems to fill the layer's alpha channel with white. If I ungroup the artboard, or simply export the layer as a png. there are no problems.

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