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Photoshop Acting Weird

Explorer ,
Sep 22, 2020

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I've searched and searched and haven't found anything related to my issues. Plus, I'm not sure I can actually describe it, but here goes (with screenshots). I have three things going on.

1. Whenever I switch tools when on the same layer, I'm "thrown off" that layer. In other words, I have to select that layer again. Small thing, but collectively time-consuming.

2. If I zoom in or out it does this (see 1st screenshot).

3. And if I switch between two open Photoshop files it does this (see 2nd screenshot).

On both #2 and #3 selecting the selection tool makes it go away. Never had this happen before, and it's driving me nuts. I'd really appreciate any tips. For the record, I have the latest version of Photoshop, and using Mac High Sierra 10.13.6.

Thank you!

Zoom In.png

Switching Between Photoshop Files.png

 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

Edit: 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Photoshop Acting Weird

Explorer ,
Sep 22, 2020

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I've searched and searched and haven't found anything related to my issues. Plus, I'm not sure I can actually describe it, but here goes (with screenshots). I have three things going on.

1. Whenever I switch tools when on the same layer, I'm "thrown off" that layer. In other words, I have to select that layer again. Small thing, but collectively time-consuming.

2. If I zoom in or out it does this (see 1st screenshot).

3. And if I switch between two open Photoshop files it does this (see 2nd screenshot).

On both #2 and #3 selecting the selection tool makes it go away. Never had this happen before, and it's driving me nuts. I'd really appreciate any tips. For the record, I have the latest version of Photoshop, and using Mac High Sierra 10.13.6.

Thank you!

Zoom In.png

Switching Between Photoshop Files.png

 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

Edit: 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

TOPICS
Performance, Problem or error

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138

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Sep 22, 2020 0
LEGEND ,
Sep 22, 2020

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

 

Edit: 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Sep 22, 2020 1
Explorer ,
Sep 22, 2020

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I haven't tried to turn anything off or messed with preferences yet. I was hesitant until I got some professional advice like yours. I'll try these things and see if that makes a difference. BTW, I haven't changed any settings. This just started happening out of the blue, but I suspect I may have unintentionally switched something. Again, will give these a try and post my findings soon. Thanks so much for your quick response!

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Sep 22, 2020 0
Explorer ,
Sep 22, 2020

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I tried the first suggestion and it worked (turning off "Use Graphics Processor" in Performance Preferences and restarting).

Thank you!

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Sep 22, 2020 0
LEGEND ,
Sep 23, 2020

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Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS. 

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Sep 23, 2020 1
Adobe Community Professional ,
Sep 23, 2020

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Hi, good troubleshooting as always. Hamiterj, is any more recent version of MacOS compatible with your computer, you are running the bare minimal version of the OS, and are missing possible GPU driver updates in the newer versions.

Which GPU do you have in your Mac? 

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Sep 23, 2020 1
Explorer ,
Sep 23, 2020

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Hi, and thanks for your reply.

I've been (mistakenly, I know) putting off upgrading the OS because that renders some of my other software incompatible – in other words, having to purchase newer versions. I'll admit, I'm being cheap. According to Apply I can update directly to Catalina, however, and if not doing this affects my GPU performance, I guess I should "man up" and do it!

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Sep 23, 2020 0
Explorer ,
Sep 23, 2020

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Sorry, I meant, "according to Apple."

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Sep 23, 2020 0
Explorer ,
Sep 23, 2020

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I have a brand new Mac Pro running the latest version of Mac OS Catalina and I run into many things that require me to turn off the GPU acceleration in Photoshop and Illustrator.

Bugs in those programs have required me to revert to earlier versions many times.This is not something new, I've seen it over several OS, Photoshop and Illustrator versions.

Unfortunately the only thing I find that works is to turn it off when you need to, then turn it back on when you're done with that particular task.

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Sep 23, 2020 0
Explorer ,
Sep 23, 2020

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Thanks for that. I've heard of this sort of thing happening. Were you previously on a Mac? And if so, did you have any Adobe issues on earlier OS versions, including El Capitan?

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Sep 23, 2020 0
Explorer ,
Sep 23, 2020

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I've been on many different Macs over the years. 2013 Mac Pro, 2 different iMacs. Have had these issues for many years, I think that includes El Capitan, but at this point that's a bit fuzzy, but I can tell you that these issues existed since Sierra for sure.

I have no idea if it's an Adobe or Apple issue. My impression is that if you use nVidia GPUs then these issues don't exist, but Apple stopped using them years ago.

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Sep 23, 2020 0
hamiterj LATEST
Explorer ,
Sep 23, 2020

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I lost count of how many Macs I've used over the years. My iMac's going on 5 years old. I can still update to the latest OS, but I'm overdue for an upgrade as 4 years is usually my max before I get a new one. I had a lot fewer problems before I upgraded to High Sierra, which I was told I had to do to run Adobe Cloud properly. At the time, I did some research and saw lots of issues with El Capitan (the latest at the time). Still hesitant to update, especially from what you've said here, but I'll probably be forced (as we all are) to do it. Need to do a bit more research first. You've been very helpful, and I appreciate your feedback.

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Sep 23, 2020 0