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Photoshop: after upgrade to 2021 I can't open or create new file and I receive an error

New Here ,
Nov 16, 2020

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Hello,

here my problem:

after upgrade to Photoshop 2021 I can't open or create new file and I receive an error "Cant' open file due to a program error" (see image below).

I tryed to un-install and re-install a couple of time without resolution fo problem.
All other CC Software on my pc are working well (Illustrator 2021, Indesign 2021 and an old copy of Photoshop CS5 64bit).

Thanks!

Screenshot 2020-11-16 15.32.31.jpg

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Problem or error, Windows

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Photoshop: after upgrade to 2021 I can't open or create new file and I receive an error

New Here ,
Nov 16, 2020

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Hello,

here my problem:

after upgrade to Photoshop 2021 I can't open or create new file and I receive an error "Cant' open file due to a program error" (see image below).

I tryed to un-install and re-install a couple of time without resolution fo problem.
All other CC Software on my pc are working well (Illustrator 2021, Indesign 2021 and an old copy of Photoshop CS5 64bit).

Thanks!

Screenshot 2020-11-16 15.32.31.jpg

TOPICS
Problem or error, Windows

Views

61

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Nov 16, 2020 0
New Here ,
Nov 16, 2020

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I have the same issue.  Have you found a solution? 

 

I finally was able to get a callback from Adobe and someone fixed it by updating the driver... or at least it seemed to be fixed.  But then stopped working again.  I cannot open a file without gettting the program error.  So frustrating because I cannot do my work without it.

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Nov 16, 2020 0
New Here ,
Nov 16, 2020

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Sorry, unfortunatly I found this bug/error few minutes ago!! 😞

 

I'm wainting for a support form the community.

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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It's a known bug in the new version. Adobe is working to solve the issue

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

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Nov 16, 2020 0
New Here ,
Nov 17, 2020

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Solved with last update (this morning)!!

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Nov 17, 2020 0