Photoshop & Illustrator flickering and Flashing

Community Beginner ,
May 22, 2021 May 22, 2021

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Hi Everyone,

I have an imac retina 5k, 27-inch,2017 model 3.4 GHz Quand-core Intel coree i5 32 gb 2400 MHZ DDR4 GRAPHIC Pro 570 4 GB computer.   When I am designing products Photoshop or Illustrator the programs have been flickering & flashing and I can't design anything at all.

If anyone has the same issue could you please help me? 

I tried everything but it doesn't work. (I turned off GPU while I am working Photoshop&illustrator, but it doesn't work) I really need heelp to solvee this problem I can't do my job anymore.


 

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Mac, Performance, Problem or error

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

Another option: install a previous version of Photoshop

Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

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