Photoshop and Illustrator not working after update.

New Here ,
Apr 15, 2021 Apr 15, 2021

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Greetings, 

After todays update I am not able to open photoshop or Illustrator. After Effects is working fine. 

- Photoshop does not go past Resding references 

- Illustrator does not even open

I really need these programs to work! 

Thank you! 

 

 

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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Try resetting your preferences on startup.

Hold Shift+Ctrl+Opt(mac)/Alt(Win)+Cmd(mac) before the splash screen appears.

It will ask if you want to reset your prefs. Say yes.

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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