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Photoshop and Lightroom Classic unexpectedly quitting on macOS 10.14.6

New Here ,
Aug 11, 2020

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Anyone else having problems with LrC and Ps intermittently closing down? Mac 10.14.6, Ps 21.2.1, LrC 9.3. After using LrC for awhile and sending files back and forth to Ps, Ps asks to save currently open file, I select OK and then it closes down. Then LrC asks to backup or skip, I select skip and then it shuts down, too. It's like I chose to quit the programs (which I did not). Then Adobe Manager shuts down and I have to restart and re-sign in.

Anyone know if any updates are coming?

Ps is acting wonky, too. When I open a file from LrC into Ps, I get a progress dialog box that is blank and it remains on the screen in the background after the file window opens. Sometimes I can get it to go away if I change programs or windows and back again. Sometimes it's just there during the whole session.

LrC also seems to be a little unstable. It's slow to react.

 

 

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Crash or freeze, Mac, Performance, Problem or error

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Photoshop and Lightroom Classic unexpectedly quitting on macOS 10.14.6

New Here ,
Aug 11, 2020

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Anyone else having problems with LrC and Ps intermittently closing down? Mac 10.14.6, Ps 21.2.1, LrC 9.3. After using LrC for awhile and sending files back and forth to Ps, Ps asks to save currently open file, I select OK and then it closes down. Then LrC asks to backup or skip, I select skip and then it shuts down, too. It's like I chose to quit the programs (which I did not). Then Adobe Manager shuts down and I have to restart and re-sign in.

Anyone know if any updates are coming?

Ps is acting wonky, too. When I open a file from LrC into Ps, I get a progress dialog box that is blank and it remains on the screen in the background after the file window opens. Sometimes I can get it to go away if I change programs or windows and back again. Sometimes it's just there during the whole session.

LrC also seems to be a little unstable. It's slow to react.

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Mac, Performance, Problem or error

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41

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Aug 11, 2020 0
nikunj.m LATEST
Adobe Employee ,
Aug 13, 2020

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Hi there,

 

We're sorry about the trouble with Lightroom Classic and Photoshop. Since when are you facing these issues with both apps? Are you using a drawing tablet or just working with a mouse?

 

You can try re-install all the apps, including the Creative Cloud desktop app to check if that helps. We would recommend uninstalling both Lightroom Classic and Photoshop through the Creative Cloud desktop app first and selecting the option to keep preferences.

 

For issues related to the performance of Lightroom Classic, you can try optimizing the preferences of the app. Please check: https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html

 

Let us know how it goes!

Regards,

Nikunj

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Aug 13, 2020 0