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Photoshop can't create new document, save document, export.

New Here ,
Aug 20, 2020

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I'm contacting you because I'm totally desperate. I've tried every version of photoshop one by one and none of them work.

My problem is that absolutely nothing works, I can't create a new file. I'm told Use Legacy "New Document" Interface ".

It works, but then other problems appear.

All menus are grayed out and inaccessible.

Even via the keyboard shortcuts to save nothing happens.


I uninstall everything via creative cloud, via clean my mac, via the finder.

Delete the cache in /Users/**/Library
Nothing works.

I use Photoshop 21.2.2 and Catalina 10.15.6.

The only version that works is photoshop 19 but my wacom bugs a lot with it.

We all have the same imac here and I'm the only one with the problem.

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Photoshop can't create new document, save document, export.

New Here ,
Aug 20, 2020

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I'm contacting you because I'm totally desperate. I've tried every version of photoshop one by one and none of them work.

My problem is that absolutely nothing works, I can't create a new file. I'm told Use Legacy "New Document" Interface ".

It works, but then other problems appear.

All menus are grayed out and inaccessible.

Even via the keyboard shortcuts to save nothing happens.


I uninstall everything via creative cloud, via clean my mac, via the finder.

Delete the cache in /Users/**/Library
Nothing works.

I use Photoshop 21.2.2 and Catalina 10.15.6.

The only version that works is photoshop 19 but my wacom bugs a lot with it.

We all have the same imac here and I'm the only one with the problem.

Topics

Bug

Views

34

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
S_Gans LATEST
Adobe Community Professional ,
Aug 22, 2020

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Hi. Sometimes Clean My Mac and others can't reach deep into the computer to clear out corrupted files. To do a good cleaning job, adobe provides a tool. Please run this, restart, and do a clean reinstallation and report back.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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