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Photoshop can't find my AMD RX 5700 GPU since the last two updates

Explorer ,
Apr 22, 2021 Apr 22, 2021

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Windows 10 Pro

CPU Ryzen 5 5600X

 

Since the last two weeks sometime when I booted into photoshop the GPU wouldn't load and completely greyed out in Preferences. I followed the troubleshooting guide. I have installed 22.3.1, 22.3, 22.2, and 22.1.1 - the last two mentioned by the way were working fine until maybe two weeks ago, but since I installed 22.3.1 and then tried reverting back to the previous versions those two are now not working either. Today I tried updating the AMD driver to 21.4.1 (the previous driver I had was the one before, 21.3 something) and that did not solve my issue. I rebooted my PC in between each installation and update.

 

Luckily Photoshop 21.2.7 works fine and I hope it will be available for me to work with until this bug gets fixed.  

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Adobe
Community Expert ,
Apr 22, 2021 Apr 22, 2021

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The GPU requirements have changed since 2020.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

Confirm that your card meets these requirements including the VRAM minimums.

 

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Explorer ,
Apr 23, 2021 Apr 23, 2021

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LATEST

8 GB VRAM, 32 GB RAM, if that matters. 

 

https://www.techpowerup.com/gpu-specs/radeon-rx-5700.c3437

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Been having the same issue. After re-installing my AMD gpu drivers (with no success) I uninstalled PS 22.3.1 and re-installed 22.3 and now PS can find my graphics card. Only having issues with 22.3.1 on my desktop (my work horse), no issues with my laptop.

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I should have mentioned that my GPU is an AMD RX 6800 (Ryzen platform 100%).

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Community Expert ,
Apr 22, 2021 Apr 22, 2021

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How much VRAM installed?

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