Photoshop can't find my AMD RX 5700 GPU since the last two updates

Explorer ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Windows 10 Pro

CPU Ryzen 5 5600X

 

Since the last two weeks sometime when I booted into photoshop the GPU wouldn't load and completely greyed out in Preferences. I followed the troubleshooting guide. I have installed 22.3.1, 22.3, 22.2, and 22.1.1 - the last two mentioned by the way were working fine until maybe two weeks ago, but since I installed 22.3.1 and then tried reverting back to the previous versions those two are now not working either. Today I tried updating the AMD driver to 21.4.1 (the previous driver I had was the one before, 21.3 something) and that did not solve my issue. I rebooted my PC in between each installation and update.

 

Luckily Photoshop 21.2.7 works fine and I hope it will be available for me to work with until this bug gets fixed.  

TOPICS
Bug, Problem or error, Windows

Views

54

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

The GPU requirements have changed since 2020.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

Confirm that your card meets these requirements including the VRAM minimums.

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

8 GB VRAM, 32 GB RAM, if that matters. 

 

https://www.techpowerup.com/gpu-specs/radeon-rx-5700.c3437

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Been having the same issue. After re-installing my AMD gpu drivers (with no success) I uninstalled PS 22.3.1 and re-installed 22.3 and now PS can find my graphics card. Only having issues with 22.3.1 on my desktop (my work horse), no issues with my laptop.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

I should have mentioned that my GPU is an AMD RX 6800 (Ryzen platform 100%).

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

How much VRAM installed?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines