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Photoshop can't see my GPU

New Here ,
Jul 02, 2020

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Hello,

I use Photoshop 2020 21.2.0 Release and and it doesn't see my GPU

Screenshot_16.png

How can I solve this problem?

 

Specification of my pc

  • Laptop
  • Processor - Intel Core i5 3210M @ 2.50GHz
  • Graphics: Intel HD Graphics 4000 and AMD Radeon HD 7600M Series, with 2Gb memory size
  • Memory - DDR3, 6Gbytes

 

P. S. I know that Intel HD Graphics 4000 - no longer supported Photoshop, BUT AMD Radeon HD 7600M Series  - Must be.

 

next, I will provide system info

Screenshot_17.pngScreenshot_18.png

What do these lines mean:

  • The GPU Sniffer crashed on 02.07.2020 at 1:14:58
  • OpenGL Allow Old GPUs: Not Detected.
  • NumGLGPUs=1
    NumCLGPUs=2
    NumNativeGPUs=0

 

I found information that photoshop supports opengl version 1.1 or higher, my GPU support OpenCl 1.2

 

So how can I solve this problem? What should I do?

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Performance, Problem or error

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Photoshop can't see my GPU

New Here ,
Jul 02, 2020

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Hello,

I use Photoshop 2020 21.2.0 Release and and it doesn't see my GPU

Screenshot_16.png

How can I solve this problem?

 

Specification of my pc

  • Laptop
  • Processor - Intel Core i5 3210M @ 2.50GHz
  • Graphics: Intel HD Graphics 4000 and AMD Radeon HD 7600M Series, with 2Gb memory size
  • Memory - DDR3, 6Gbytes

 

P. S. I know that Intel HD Graphics 4000 - no longer supported Photoshop, BUT AMD Radeon HD 7600M Series  - Must be.

 

next, I will provide system info

Screenshot_17.pngScreenshot_18.png

What do these lines mean:

  • The GPU Sniffer crashed on 02.07.2020 at 1:14:58
  • OpenGL Allow Old GPUs: Not Detected.
  • NumGLGPUs=1
    NumCLGPUs=2
    NumNativeGPUs=0

 

I found information that photoshop supports opengl version 1.1 or higher, my GPU support OpenCl 1.2

 

So how can I solve this problem? What should I do?

Topics

Performance, Problem or error

Views

86

Likes

Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 02, 2020

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Hi

There are issues with Photoshop version 21.2 and old and not so old GPU's and it has been reported to Adobe

https://feedback.photoshop.com/photoshop_family/topics/bug-in-photoshop-version-21-2-not-detecting-o...

Your only option is to revert back to 21.1.3, I had the same issue with a 2018 GPU card and uninstalling 21.2 and reinstalling 21.1.3 fixed the issue

Hopefully Adobe will provide a fix in the next update

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Adobe Community Professional ,
Jul 02, 2020

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Can you disable the older integrated graphics?

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New Here ,
Jul 02, 2020

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Does not help

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