Photoshop CC 14.1.2 Update

[RomanSima]

How can I update to Photoshop 14.1.2 on Mac? I've checked my CC panel, in the Photoshop via Updates drop-down menu, deleting the cache and suggested files from the articles on other forums, ending up reinstalling the entire suite, but still no success. Stuck with 14.0. Do you offer an offline installer that I can download instead?

[J453]

Do you have the latest version of the Creative Cloud app? (Version 2.1.2.232)

[RomanSima]

Yes, I do. I've researched this before I posted it here, but was unable to find a solution. Latest version of the panel and clean install / clear cache / OS reinstall hasn't work for me. Any other options?

[J453]

I've asked someone on installer/update support team to contact you directly

[RomanSima]

Great. Thank you.

[RomanSima]

Jeffrey, do you somehow offer offline update packages?

[J453]

No, not currently.

[Ashutosh.Nigam]

@Romanesco.S,

Are you on enterprise environment?

Regards,

Ashutosh

[RomanSima]

Ashutosh, no. Traditional customer.

[Ashutosh.Nigam]

@Romanesco.S

Please provide us with the following logs.

You can find them at:

PS 14.1.2 Installer logs

For Mac:

Library\Logs\Adobe\Installer

AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

oobelib log and amt3 log:

/tmp

PDapp log:

/Users/<User_name>/Library/Logs

You can zip all the files together and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

[SzymonKoscielniak]

I have the same problem on Windows 7 Pro x64. Can't update Photoshop to newest version, and Creative Cloud app is a 1.2.1.260 version.

[Ashutosh.Nigam]

Seems few critical files required for patching are modified or deleted, Please re-install PS.

Please provide me following log files to ascertain the same.

PS patch Installer logs

For Win:

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

You can zip all the files together and send us through mail to asnigam@adobe.com.

Appreciate your help. Apologize for the inconvenience.

Regards,
Ashutosh

[Was DYP]

Here is a direct link to download the 14.1.2 update.

http://prodesigntools.com/swupdl/updates/oobe/aam20/mac/AdobePhotoshopCCSupport-14.0/14.1.2/setup.dm...

[RomanSima]

Was, I've tried but it gave me this error:

Any clues?

[aaron_gitlin]

Hi, I have the same issue. 2013 MacBookPro. Illustrator, InDesign, and the Creative Cloud app have all updated succesfully in the last month, but Photoshop appears stuck on 14.0. I'm on a Teams subscription, but my admin claims that there are no locks or holds on updates as far as he can tell. Any help would be greatly appreciated. Thanks!

[Ashutosh.Nigam]

@aaron.gitlin,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[bwanaa]

@aaron orAshutosh

Which files do i need to remove?

[Ashutosh.Nigam]

@bwanaa,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[yamemad]

Hi, I'm an Apple users

I'm with the same problem cant update to 14.1.2, i can't update from 14.0.

Which are these files to remove?

Regards.

[Ashutosh.Nigam]

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[jessicablaaack]

I'm also having the same issues. Can someone help?

[Ashutosh.Nigam]

Jessica,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[NickyAD]

Can send me this information.

I'm also having the same issues.

I'm MAC user.

Tnx

[Ashutosh.Nigam]

Nicky,

Please check your private messages and mail, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[luca74m]

Same here Mac! Thanks in advance.