Photoshop CC 14.1.2 Update

[#1]

How can I update to Photoshop 14.1.2 on Mac? I've checked my CC panel, in the Photoshop via Updates drop-down menu, deleting the cache and suggested files from the articles on other forums, ending up reinstalling the entire suite, but still no success. Stuck with 14.0. Do you offer an offline installer that I can download instead?

[#2]

Do you have the latest version of the Creative Cloud app? (Version 2.1.2.232)

[#3]

Yes, I do. I've researched this before I posted it here, but was unable to find a solution. Latest version of the panel and clean install / clear cache / OS reinstall hasn't work for me. Any other options?

[#4]

I've asked someone on installer/update support team to contact you directly

[#5]

Great. Thank you.

[#6]

Jeffrey, do you somehow offer offline update packages?

[#7]

No, not currently.

[#8]

@Romanesco.S,

Are you on enterprise environment?

Regards,

Ashutosh

[#9]

Ashutosh, no. Traditional customer.

[#10]

@Romanesco.S

Please provide us with the following logs.

You can find them at:

PS 14.1.2 Installer logs

For Mac:

Library\Logs\Adobe\Installer

AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

oobelib log and amt3 log:

/tmp

PDapp log:

/Users/<User_name>/Library/Logs

You can zip all the files together and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

[#11]

I have the same problem on Windows 7 Pro x64. Can't update Photoshop to newest version, and Creative Cloud app is a 1.2.1.260 version.

[#12]

Seems few critical files required for patching are modified or deleted, Please re-install PS.

Please provide me following log files to ascertain the same.

PS patch Installer logs

For Win:

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

You can zip all the files together and send us through mail to asnigam@adobe.com.

Appreciate your help. Apologize for the inconvenience.

Regards,
Ashutosh

[#13]

Here is a direct link to download the 14.1.2 update.

http://prodesigntools.com/swupdl/updates/oobe/aam20/mac/AdobePhotoshopCCSupport-14.0/14.1.2/setup.dm...

[#14]

Was, I've tried but it gave me this error:

Any clues?

[#15]

Hi, I have the same issue. 2013 MacBookPro. Illustrator, InDesign, and the Creative Cloud app have all updated succesfully in the last month, but Photoshop appears stuck on 14.0. I'm on a Teams subscription, but my admin claims that there are no locks or holds on updates as far as he can tell. Any help would be greatly appreciated. Thanks!

[#16]

@aaron.gitlin,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#17]

@aaron orAshutosh

Which files do i need to remove?

[#18]

@bwanaa,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#19]

Hi, I'm an Apple users

I'm with the same problem cant update to 14.1.2, i can't update from 14.0.

Which are these files to remove?

Regards.

[#20]

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[#21]

I'm also having the same issues. Can someone help?

[#22]

Jessica,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[#23]

Can send me this information.

I'm also having the same issues.

I'm MAC user.

Tnx

[#24]

Nicky,

Please check your private messages and mail, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[#25]

Same here Mac! Thanks in advance.

[#26]

For anyone else who stumbles on this thread, here's the fix for enterprise users only:

Ensure following file is not present on your system:

Mac OS	<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
Windows XP and Higher	C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat
Windows XP and higher (64-bit)	C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

Secondly, verify no file exists in this folder:

Mac OS	<Startup Disk>/Library/Application Support/Adobe/AAMUpdater/1.0/
Windows 7 and higher	C:\Program Data/Adobe/AAMUpdater/1.0/

[#27]

Thanks

but i don have file that file and I delete the other folder.

Problem is still the same, any other suggestion?

Luca

[#28]

You aren't supposed to delete folders, and this works for enterprise users only.

[#29]

Ok, thanks. >Cannot apply.

Luca

[#30]

Hello, I seem to have the same problem, can you please send me the instructions as well. Thanks,

Paul

[#31]

Hi

i have the same problem, running windows 8.1

can you send me the fix as well please?

[#32]

I have the same problem ... Solution please Ashutosh

[#33]

I've tried every "solution" on the net that I could find, but still no joy. I'm running a 2014 mac pro with latest system software. Several applications, including PS CC 2014 won;t update. I get that dreaded Error U44M1l210. It;s driving me crazy!! Thanks.

Marc

[#34]

I cannot update to 14.1.2 either. I am stuck at 14.1.0. Thank you for assistance.

[#35]

I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Regards.

[#36]

@salvango,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#37]

The problem persist. The solution doesn't work for me.

[#38]

Salvango,

Please check your private messages and provide me the required information.

Regards,

Ashutosh

[#39]

I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Regards,

cjakash

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[#40]

@cjakash,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#41]

many thanks

Regards,

cjakash

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[#42]

I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Thank´s a lot!

Carlos Garchi.

[#43]

@carlos,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#44]

I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Thank´s a lot!

[#45]

i have the same problem! can you help me out

[#46]

I am having the same problem. Can you please send me the private message with files to be removed. Thanks.

Kyle

[#47]

@zhq0328,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#48]

Kyle,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#49]

@zat88,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#50]

I am having the sample issue Photoshop CC on MacOSX will not update to 14.1, my version is still at 14.0

I have reinstalled several times but nothing happens.

You provided people with a fix via private message, can you provide the fix to me also?

My machine at work (Apple) updates just fine, the one at home will not. (Only 1 copy of PhotoShop is ever in use on both machines)

Vince

[#51]

Vince,

This issues arises only when Enterprise Admin suppress updates and do not deploy the update package.

Still verify if the said files are present on your system or not.

Regards,

Ashutosh

[#52]

May I have the fix too?

Thank you very much

[#53]

Gualtiero

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#54]

i have the same issue... may i have the fix too?

[#55]

@iphoto

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#56]

Can send me this information aswell?

Thanks in advance

[#57]

@pk ddmc,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

[#58]

I have this issue as well. Can you please PM me the files to be removed that are supressing updates?

Thank you.

[#59]

@Eriksrocks

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[#60]

Can you please provide instructions.  Having the same issue.

[#61]

@adambergman

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[#62]

I have the problem too. Can you please send me the instructions? Thanks.

[#63]

@ChrisTTT,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

[#64]

Ashutosh, Thank for your private reply. While waiting for it (over a weekend) I had completely removed all Adobe applications and manually cleaned up various remaining folders. When I re-installed Creative Cloud and then Photoshop I got 14.1.2 with Help/Updates no longer greyed out. But I am glad that your reply confirmed that the files I needed to remove were included in those that I did remove and there was nothing else required.

[#65]

Hello, I have the same issue on my Imac, can I have the fix Please? Any help really appreciated, Pinko, Italy