Photoshop CC 14.1.2 Update

Community Beginner ,
Oct 20, 2013

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How can I update to Photoshop 14.1.2 on Mac? I've checked my CC panel, in the Photoshop via Updates drop-down menu, deleting the cache and suggested files from the articles on other forums, ending up reinstalling the entire suite, but still no success. Stuck with 14.0. Do you offer an offline installer that I can download instead?

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Oct 20, 2013 1
110 Replies 110
Adobe Employee ,
Oct 20, 2013

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Do you have the latest version of the Creative Cloud app? (Version 2.1.2.232)

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Oct 20, 2013 0
Community Beginner ,
Oct 20, 2013

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Yes, I do. I've researched this before I posted it here, but was unable to find a solution. Latest version of the panel and clean install / clear cache / OS reinstall hasn't work for me. Any other options?

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Oct 20, 2013 0
Adobe Employee ,
Oct 20, 2013

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I've asked someone on installer/update support team to contact you directly

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Oct 20, 2013 0
Community Beginner ,
Oct 20, 2013

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Great. Thank you.

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Oct 20, 2013 0
Community Beginner ,
Oct 20, 2013

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Jeffrey, do you somehow offer offline update packages?

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Oct 20, 2013 0
Adobe Employee ,
Oct 20, 2013

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No, not currently.

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Oct 20, 2013 0
Adobe Employee ,
Oct 20, 2013

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@Romanesco.S,

Are you on enterprise environment?

Regards,

Ashutosh

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Oct 20, 2013 0
Community Beginner ,
Oct 21, 2013

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Ashutosh, no. Traditional customer.

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Oct 21, 2013 0
Adobe Employee ,
Oct 21, 2013

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@Romanesco.S

Please provide us with the following logs.

You can find them at:

PS 14.1.2 Installer logs

For Mac:

Library\Logs\Adobe\Installer

AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

oobelib log and amt3 log:

/tmp


PDapp log:

/Users/<User_name>/Library/Logs

You can zip all the files together and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

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Oct 21, 2013 0
New Here ,
Nov 28, 2013

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I have the same problem on Windows 7 Pro x64. Can't update Photoshop to newest version, and Creative Cloud app is a 1.2.1.260 version.

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Nov 28, 2013 0
Adobe Employee ,
Nov 28, 2013

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Seems few critical files required for patching are modified or deleted, Please re-install PS.

Please provide me following log files to ascertain the same.


PS patch Installer logs

For Win:

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


You can zip all the files together and send us through mail to asnigam@adobe.com.

Appreciate your help. Apologize for the inconvenience.

Regards,
Ashutosh

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Nov 28, 2013 0
Enthusiast ,
Oct 20, 2013

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Oct 20, 2013 0
Community Beginner ,
Oct 21, 2013

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Was, I've tried but it gave me this error:

Screenshot 2013-10-21 11.00.33.png

Any clues?

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Oct 21, 2013 0
New Here ,
Dec 01, 2013

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Hi, I have the same issue. 2013 MacBookPro. Illustrator, InDesign, and the Creative Cloud app have all updated succesfully in the last month, but Photoshop appears stuck on 14.0. I'm on a Teams subscription, but my admin claims that there are no locks or holds on updates as far as he can tell. Any help would be greatly appreciated. Thanks!

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Dec 01, 2013 0
Adobe Employee ,
Dec 02, 2013

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@aaron.gitlin,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 02, 2013 0
New Here ,
Dec 14, 2013

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@aaron orAshutosh

Which files do i need to remove?

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Dec 14, 2013 0
Adobe Employee ,
Dec 15, 2013

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@bwanaa,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 15, 2013 0
New Here ,
Jan 25, 2014

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Hi, I'm an Apple users

I'm with the same problem cant update to 14.1.2, i can't update from 14.0.

Which are these files to remove?

Regards.

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Jan 25, 2014 0
Adobe Employee ,
Jan 26, 2014

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Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

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Jan 26, 2014 0
New Here ,
Jan 27, 2014

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I'm also having the same issues. Can someone help?

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Jan 27, 2014 0
Adobe Employee ,
Jan 27, 2014

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Jessica,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

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Jan 27, 2014 0
New Here ,
Jan 28, 2014

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Can send me this information.

I'm also having the same issues.

I'm MAC user.

Tnx

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Jan 28, 2014 0
Adobe Employee ,
Jan 28, 2014

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Nicky,

Please check your private messages and mail, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

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Jan 28, 2014 0
Community Beginner ,
Jan 29, 2014

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Same here Mac! Thanks in advance.

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Jan 29, 2014 0
New Here ,
Jan 29, 2014

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For anyone else who stumbles on this thread, here's the fix for enterprise users only:

Ensure following file is not present on your system:

Mac OS

<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

Windows XP and Higher

C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

Windows XP and higher (64-bit)

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

Secondly, verify no file exists in this folder:

Mac OS

<Startup Disk>/Library/Application Support/Adobe/AAMUpdater/1.0/

Windows 7 and higher

C:\Program Data/Adobe/AAMUpdater/1.0/

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Jan 29, 2014 0
Community Beginner ,
Jan 29, 2014

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Thanks

but i don have file that file and I delete the other folder.

Problem is still the same, any other suggestion?

Luca

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Jan 29, 2014 0
New Here ,
Jan 29, 2014

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You aren't supposed to delete folders, and this works for enterprise users only.

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Jan 29, 2014 0
Community Beginner ,
Jan 29, 2014

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Ok, thanks. >Cannot apply.

Luca

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Jan 29, 2014 0
New Here ,
Feb 01, 2014

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Hello, I seem to have the same problem, can you please send me the instructions as well. Thanks,

Paul

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Feb 01, 2014 0
New Here ,
Mar 01, 2014

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Hi

i have the same problem, running windows 8.1

can you send me the fix as well please?

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Mar 01, 2014 0
New Here ,
Jun 23, 2014

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I have the same problem ... Solution please Ashutosh

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Jun 23, 2014 0
Community Beginner ,
Aug 08, 2014

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I've tried every "solution" on the net that I could find, but still no joy. I'm running a 2014 mac pro with latest system software. Several applications, including PS CC 2014 won;t update. I get that dreaded Error U44M1l210. It;s driving me crazy!! Thanks.

Marc

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Aug 08, 2014 0
Explorer ,
Sep 24, 2014

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I cannot update to 14.1.2 either. I am stuck at 14.1.0. Thank you for assistance.

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Sep 24, 2014 0
New Here ,
Dec 20, 2013

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I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Regards.

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Dec 20, 2013 0
Adobe Employee ,
Dec 22, 2013

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@salvango,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 22, 2013 0
New Here ,
Dec 26, 2013

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The problem persist. The solution doesn't work for me.

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Dec 26, 2013 0
Adobe Employee ,
Jan 01, 2014

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Salvango,

Please check your private messages and provide me the required information.

Regards,

Ashutosh

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Jan 01, 2014 0
New Here ,
Dec 22, 2013

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I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Regards,

cjakash

buy google followers

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Dec 22, 2013 0
Adobe Employee ,
Dec 22, 2013

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@cjakash,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 22, 2013 0
New Here ,
Dec 22, 2013

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many thanks

Regards,

cjakash

buy google followers

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Dec 22, 2013 0
New Here ,
Dec 23, 2013

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I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Thank´s a lot!

Carlos Garchi.

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Dec 23, 2013 0
Adobe Employee ,
Dec 23, 2013

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@carlos,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Dec 23, 2013 0
New Here ,
Dec 24, 2013

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I'm with the same problem, i can't update from 14.0.

Which are these files to remove?

Thank´s a lot!

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Dec 24, 2013 0
New Here ,
Dec 30, 2013

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i have the same problem! can you help me out

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Dec 30, 2013 0
New Here ,
Dec 31, 2013

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I am having the same problem. Can you please send me the private message with files to be removed. Thanks.

Kyle

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Dec 31, 2013 0
Adobe Employee ,
Jan 01, 2014

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@zhq0328,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Jan 01, 2014 0
Adobe Employee ,
Jan 01, 2014

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Kyle,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Jan 01, 2014 0
Adobe Employee ,
Jan 01, 2014

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@zat88,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Jan 01, 2014 0
New Here ,
Jan 02, 2014

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I am having the sample issue Photoshop CC on MacOSX will not update to 14.1, my version is still at 14.0

I have reinstalled several times but nothing happens.

You provided people with a fix via private message, can you provide the fix to me also?

My machine at work (Apple) updates just fine, the one at home will not. (Only 1 copy of PhotoShop is ever in use on both machines)

Vince

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Jan 02, 2014 0
Adobe Employee ,
Jan 03, 2014

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Vince,

This issues arises only when Enterprise Admin suppress updates and do not deploy the update package.

Still verify if the said files are present on your system or not.

Regards,

Ashutosh

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Jan 03, 2014 0
New Here ,
Jan 06, 2014

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May I have the fix too?

Thank you very much

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Jan 06, 2014 0
Adobe Employee ,
Jan 06, 2014

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Gualtiero

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Jan 06, 2014 0
New Here ,
Jan 06, 2014

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i have the same issue... may i have the fix too?

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Jan 06, 2014 0
Adobe Employee ,
Jan 06, 2014

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@iphoto

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Jan 06, 2014 0
New Here ,
Jan 07, 2014

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Can send me this information aswell?

Thanks in advance

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Jan 07, 2014 0
Adobe Employee ,
Jan 07, 2014

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@pk ddmc,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Regards,

Ashutosh

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Jan 07, 2014 0
New Here ,
Jan 08, 2014

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I have this issue as well. Can you please PM me the files to be removed that are supressing updates?

Thank you.

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Jan 08, 2014 0
Adobe Employee ,
Jan 08, 2014

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@Eriksrocks

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

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Jan 08, 2014 0
New Here ,
Jan 08, 2014

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Can you please provide instructions.  Having the same issue.

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Jan 08, 2014 0
Adobe Employee ,
Jan 08, 2014

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@adambergman

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

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Jan 08, 2014 0
New Here ,
Jan 11, 2014

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I have the problem too. Can you please send me the instructions? Thanks.

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Jan 11, 2014 0
Adobe Employee ,
Jan 12, 2014

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@ChrisTTT,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Do ask your admin to either not suppress updates or run update package so that you have the latest Ps on your system.

Regards,

Ashutosh

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Jan 12, 2014 0
New Here ,
Jan 13, 2014

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Ashutosh, Thank for your private reply. While waiting for it (over a weekend) I had completely removed all Adobe applications and manually cleaned up various remaining folders. When I re-installed Creative Cloud and then Photoshop I got 14.1.2 with Help/Updates no longer greyed out. But I am glad that your reply confirmed that the files I needed to remove were included in those that I did remove and there was nothing else required.

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Jan 13, 2014 0
New Here ,
Jan 14, 2014

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Hello, I have the same issue on my Imac, can I have the fix Please? Any help really appreciated, Pinko, Italy

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Jan 14, 2014 0