Photoshop CC 2015 crashes constantly, usually on launch. Windows 7 Pro 64-bit

New Here ,
Jun 19, 2015

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Windows 7 Pro 64-bit (up to date)

Recently upgraded Photoshop CC 2014 to 2015 - on first launch, new document: CRASH. Sometimes crashed on launch.

Updated Photoshop just now - now crashes on launch almost all the time, otherwise randomly crashes with no apparent reason..

Not using any plugins, just have some basic workspaces and saved actions from CC 2014.

Have tried disabling GPU in Preferences.

Any suggestions? This is unacceptable. I have never had this type of problem with an Adobe product in 20 years.

Please Go to the following location  C:\Users\User name\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS  

Rename the file "librarylookupfile" and try again.

Thanks

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New Here ,
Jun 25, 2015

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Mine keeps crashing too.  Here's the event info:  HELP!!!!!!Capture Photoshop Events 1.JPG

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-06-25T20:27:43.000000000Z" />

<EventRecordID>194723</EventRecordID>

<Channel>Application</Channel>

<Computer>JennyGenzale-PC</Computer>

<Security />

</System>

- <EventData>

<Data>Photoshop.exe</Data>

<Data>16.0.0.88</Data>

<Data>55681d39</Data>

<Data>Photoshop.exe</Data>

<Data>16.0.0.88</Data>

<Data>55681d39</Data>

<Data>c0000005</Data>

<Data>0000000005fcbc70</Data>

<Data>1b48</Data>

<Data>01d0af84b3a7e07b</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>

<Data>a1bc88c4-1b78-11e5-9c1f-00269e49698b</Data>

</EventData>

</Event>

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New Here ,
Jun 25, 2015

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I went in an unchecked the "Use Graphics Processor" and it didn't crash as before. Maybe it's a temporary fix, but at least I can edit my photos now. ( sans graphics processor)

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Adobe Employee ,
Jun 25, 2015

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Please Go to the following location  C:\Users\User name\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS  

Rename the file "librarylookupfile" and try again.

Thanks

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Community Beginner ,
Jun 25, 2015

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> Please Go to the following location  C:\Users\User name\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS  

> Rename the file "librarylookupfile" and try again.

Thanks

This fixed my issue! Thank you! Photoshop CC 2015 now starts!

Kind Regards.

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New Here ,
Jul 18, 2015

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Can we rename the file any name we want?  I tried this and it didn't stop the crashes.  I renamed the file to librarylookupfileV2

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New Here ,
Aug 16, 2016

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Exactly which file are we renaming "librarylookupfile"  ?

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New Here ,
Jul 18, 2015

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Is this something that can also be fixed by upgrading away from Windows 7?  Has anyone done that as a solution? 

Thanks.

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Explorer ,
Jul 28, 2015

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Here also....I can never work without at least 1 crashmoment.

I work with Nik software, and most of the times it crashes during opening the app.

This is my latest report:

Naam van toepassing met fout: Photoshop.exe, versie: 16.0.0.88, tijdstempel: 0x55681d39

Naam van module met fout: atio6axx.dll, versie: 6.14.10.11672, tijdstempel: 0x50a6a337

Uitzonderingscode: 0xc0000005

Foutoffset: 0x0000000000a68654

Id van proces met fout: 0x314c

Starttijd van toepassing met fout: 0x01d0c91ad162d969

Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Pad naar module met fout: C:\Windows\system32\atio6axx.dll

Rapport-id: 84c91b86-350f-11e5-a19e-14dae995c865

I really hope Adobe can fix this, because working with CC 2015 is very frustrating .

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Adobe Community Professional ,
Jul 28, 2015

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atio6axx.dll is an AMD driver dll.

So update your AMD Graphics drivers from the AMD website and if that won't work, uncheck "Use Graphics Processor" in Photoshop Preferences > Performance until AMD comes up with a fix.

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New Here ,
Aug 12, 2015

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This solution (Rename the file "librarylookupfile" ) did not work for me.  However, under Event Viewer, Windows Logs, Applications, I clicked on Details and found the following link -

C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\Nik Software\Selective Tool\SelectivePalette.8li

I renamed the SelectivePalette.8li file and PP CC 2015 loaded fine.  I did a quick check on my individual NIK filters and they all seemed to work as expected.

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