Photoshop cc 2015 crashes on startup

Report · Jun 16, 2015

I updated my Photoshop and LR this morning, LR is fine but PS is crashing on startup, saying 'The last time you opened Photoshop CC, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?' I have already trawled the forums, and tried a few suggestions (deleting the temp file in the autorecover file, Signing out of creative Cloud) but now at a total loss. Running a 2013 Retina MacBook.

Any thoughts would be much appreciated.

Report · Jun 24, 2015

Great that got it to start. Holding down the shift key at startup did not work for me. Finding the two offending plugins was my solution. Moving all of the the plug-in items from the PS 2015 start-up folder and restarting PS 2015 got mine to start. Then moving the PS 2014 plug-ins to the PS 2015 plug-in folder one at a time to find the offending plug-ins was my solution and it did bring back functioning of the plug-ins that were OK. For the ones that were not OK the providers for those plug-ins had updates that did work in PS 2015.

Report · Jun 24, 2015

Hey Ed_Engberg,

Which plugins folder did you move ? Would you please provide the path ?

Report · Jun 24, 2015

I did not move the folder, only the files inside the folder to an empty folder on the desktop. For me (MS Win 7 Ultimate 64) it was "Local Disk (C:)/Program Files/Adobe/Adobe Photoshop CC 2015/Plug-ins." For the plug-ins in CC 2014 just substitute 2014 for 2015 in the search.

Report · Jun 24, 2015

Thanks for that, but it didn't work for me .. Neither this nor any other solution mentioned by the fellows above.
Hope adobe can figure this issue out soon

Report · Jun 24, 2015

Ed,

Thanks for the info - moving the plug-ins one at a time was the solution.

MB

Report · Aug 06, 2015

Removing Color Efex Pro 4 from the plug-in folder fix my launch problem.

Thanks

Report · Nov 14, 2015

Well heck, just followed Pete Green's note about holding down the shift key while starting, leaving out the plug-ins, can't believe it, CC 2015 started right up with no problems. I had even renamed the plug-ins folder thinking it would not allow them. Looks like there are many compatibility issues with everyone concerning our previous plug-ins. Hopefully that can be overcome by Adobe in the near future.

Report · Jun 17, 2015

Reinstall your onOne plugins to fix the onCore DLL being missing.

Reinstalling Photoshop won't do anything to help your third party plugin errors.

Report · Jun 17, 2015

Yes, my GPU is up to date. Here is the pertinent information.

System Information

------------------

Time of this report: 6/17/2015, 21:17:32

Machine name: THEBEAST

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

Language: English (Regional Setting: English)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 05/26/15 16:04:40 Ver: 04.06.05

Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz

Memory: 16384MB RAM

Available OS Memory: 16332MB RAM

Page File: 6009MB used, 26651MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTX 780 Ti

Manufacturer: NVIDIA

Chip type: GeForce GTX 780 Ti

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_100A&SUBSYS_38883842&REV_A1

Display Memory: 4095 MB

Dedicated Memory: 3013 MB

Shared Memory: 1082 MB

Current Mode: 3840 x 2160 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: U28D590

Monitor Id: SAM0B80

Native Mode: 3840 x 2160(p) (59.997Hz)

Output Type: Displayport External

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 9.18.0013.5306 (English)

Driver Version: 9.18.13.5306

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/28/2015 02:04:11, 15864064 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71E3E-534A-11CF-484F-85181CC2C435}

Vendor ID: 0x10DE

Device ID: 0x100A

SubSys ID: 0x38883842

Revision ID: 0x00A1

Driver Strong Name: oem37.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section032:9.18.13.5306:pci\ven_10de&dev_100a

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

Report · Jun 18, 2015

Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Exception code: 0xc0000005

Fault offset: 0x000000000385514d

Faulting process id: 0x1750

Faulting application start time: 0x01d0a8cc25f127cc

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: 67eb8302-14bf-11e5-9922-f8b156a4af22

Report · Jun 18, 2015

almost identical in my case (in French but the messages are the same)

Nom de l’application défaillante Photoshop.exe, version : 16.0.0.88, horodatage : 0x55681d39

Nom du module défaillant : Photoshop.exe, version : 16.0.0.88, horodatage : 0x55681d39

Code d’exception : 0xc0000005

Décalage d’erreur : 0x000000000385514d

ID du processus défaillant : 0x2590

Heure de début de l’application défaillante : 0x01d0a9f1362c638f

Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

ID de rapport : 77cc1906-15e4-11e5-80b6-14dae955edcf

Report · Jun 18, 2015

and in order to make it clear I have the Windows 7 SP1 64-bit version and:

1. cleared the settings,

2. made multiple log-ins and log-outs of CC

3. reinstalled 4 times the Photoshop also with the option of the clear install without settings

4. my drivers are the most recent ones

5. nothing new except CC 2015 has been recently installed

6. I did all the Windows Updates

Report · Jun 18, 2015

I suggest the following which worked for me.

Open the Photoshop program folder and open the Plugins folder. Move all the plugins to a separate empty folder on your desktop. Be sure there are no files in the Plugins folder

Next restart Photoshop 2015. If it opens correctly replace the plugins, one by one, into the Photoshop Plugins folder and restart Photoshop 2015 after each individual replacement. When Photoshop 2015 stops starting correctly you have found the offending plugin(s).

After doing the above I found two plugins that caused my problem. Downloading updates for the offending programs that were created to solve Photoshop 2015 plugin problems and installing them solved the issues for me so I can use those plugins again.

Report · Jun 18, 2015

Thank you Ed ... especially for you i did it again ... No it doesn't work ! That is why I wrote about the clean install

Report · Jun 21, 2015

I'm having the same problem at start up. It originally worked when I first installed it a few days ago and has just stopped loading since yesterday. I tried re-installing but it hasn't helped. Here's a screenshot from Event Viewer.

Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Exception code: 0xc0000005

Fault offset: 0x000000000385514d

Faulting process id: 0x1ff0

Faulting application start time: 0x01d0ac2e2eddd85a

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: 7eb76e9e-1821-11e5-9760-001fd0ce7886

Report · Aug 19, 2015

Problem Event Name:	BEX64
Application Name:	Photoshop.exe
Application Version:	16.0.1.168
Application Timestamp:	55af6140
Fault Module Name:	amdocl64.dll
Fault Module Version:	2.4.650.9
Fault Module Timestamp:	4e0a9cb0
Exception Offset:	00000000003a6f7c
Exception Code:	c0000417
Exception Data:	0000000000000000
OS Version:	6.1.7601.2.1.0.768.3
Locale ID:	4105
Additional Information 1:	dc6b
Additional Information 2:	dc6b7adadecdf54c0882d1efbdeea99b
Additional Information 3:	1c7a
Additional Information 4:	1c7a8a76370a86e4a1aadc88ecf2eee8

These are the event details that come up every time I start PS 2015

Report · Sep 30, 2015

Problem signature:

Problem Event Name: BEX64

Application Name: Photoshop.exe

Application Version: 16.0.1.168

Application Timestamp: 55af6140

Fault Module Name: amdocl64.dll

Fault Module Version: 2.4.595.10

Fault Module Timestamp: 4de7aa5e

Exception Offset: 0000000000361c68

Exception Code: c0000417

Exception Data: 0000000000000000

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 3081

Additional Information 1: 8a64

Additional Information 2: 8a641c67b0458cfc050380ce590d1cc7

Additional Information 3: 6eff

Additional Information 4: 6effc0147fe464fdec36c12b3dbb8080

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Report · Jun 21, 2015

I'm having the same problem, Photoshop CC 2015 was working fine until I came home last night and it crashed when I went to edit a file from Lightroom. The only thing that worked was to create a new user name in windows as described above. I uninstalled Photoshop and used the clean tool, then did the same with CC cloud desktop to no avail. I also can't find 2014 Photoshop CC on the cloud, it's not listed anywhere. I have wedding pictures to finish and don't want to create new settings and a new lightroom catalog on my SSD drive. If someone can help me get 2014 back I would really appreciate it! FYI, Photoshop CC 2015 is still working fine on my Laptop.... go figure??

Report · Jun 21, 2015

I can only tell you what worked for me and because your laptop works I feel you have the same problem.

The crashing is due to PS add-ins that are not compatible with 2015CC. A simple diagnostic can help identify if this is the problem (as outlined in a previous post).

1. Move all add-ins from the PS 2015 program folder to a separate clean folder on your desktop. Do this with PS closed.

2. Restart PS 2015. If it starts without failing then you know that one of the add-ins is to blame. For me there were two add-ins that caused starting problems for PS 2015.

3. If PS 2015 fails to start with ALL add-ins moved from the add-ins folder then you have another problem, so good luck.

4. If PS 2015 starts properly with ALL add-ins moved from the add-ins folder you have found the problem and the next step is necessary.

5. Move add-ins back to the PS 2015 add-ins folder ONE at a time and restart PS 2015 after each move. Do this until you find the one(s) that cause PS 2015 to fail to start.

6. Contact the source of the problem add-in to see if they now have an update for their add-in for PS 2015.

Report · Jun 21, 2015

Thanks for the reply! The only add in I'm using is the NIK collection, which I removed reinstalled Photoshop 2015 and still no success! I did find my installer for the 2014 build and it's working perfect, I think I'm going to stick with 2014 for a bit until I see a solution come in from Adobe or at least get the wedding shots done. FYI the NIK collection is working fine in Photoshop CC 2015 on my Laptop, crazy isn't it. Thanks again!

Report · Jun 21, 2015

An interesting thing I've noticed is that if i launch Photoshop immediately after booting and while my desktop stuff is still loading, it gets further into launching before it crashes. Usually it gets to "initializing panels" then crashes, but once it even got as far as bringing up the main program interface then immediately stopped working. After a few seconds, it again stops at "Reading Color Settings". I wonder if something that launches at startup is interfering. I tried unplugging everything except the mouse, keyboard, and main monitor, but still the same behavior.

Report · Jun 21, 2015

I had a simmilar feeling. When starting after a "Safe Start" it blocked when trying to access th CC Libraries ... whatever ths really is

Report · Jun 22, 2015

Experiencing the same issue. Started this morning.

Version=1

EventType=APPCRASH

EventTime=130794528685709011

ReportType=2

Consent=1

UploadTime=130794528687389011

ReportIdentifier=8a821bf5-18e1-11e5-8070-50e5493c09e6

IntegratorReportIdentifier=b921fbb6-bf71-4c6d-b04d-2b50525e88f5

NsAppName=Photoshop.exe

Response.BucketId=8b7d6c1b6ca23d615ac09ec254fe22dd

Response.BucketTable=4

Response.LegacyBucketId=120264955728

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Photoshop.exe

Sig[1].Name=Application Version

Sig[1].Value=16.0.0.88

Sig[2].Name=Application Timestamp

Sig[2].Value=55681d39

Sig[3].Name=Fault Module Name

Sig[3].Value=Photoshop.exe

Sig[4].Name=Fault Module Version

Sig[4].Value=16.0.0.88

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=55681d39

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=000000000385514d

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.10130.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=d9f7

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=d9f7c4b749bdbc5daa0802daf8800d0f

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=e811

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=e811ad99a804f999e013148ad95a439a

UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

UI[3]=Adobe Photoshop CC 2015 has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\system32\WS2_32.dll

LoadedModule[5]=C:\WINDOWS\system32\sechost.dll

LoadedModule[6]=C:\WINDOWS\system32\RPCRT4.dll

LoadedModule[7]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10130.0_none_043d3dc070626c47\gdiplus.dll

LoadedModule[8]=C:\WINDOWS\system32\msvcrt.dll

LoadedModule[9]=C:\WINDOWS\system32\combase.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

LoadedModule[11]=C:\WINDOWS\system32\NSI.dll

LoadedModule[12]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[13]=C:\WINDOWS\system32\USER32.dll

LoadedModule[14]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

LoadedModule[15]=C:\WINDOWS\system32\GDI32.dll

LoadedModule[16]=C:\WINDOWS\system32\ADVAPI32.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[18]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdbePM.dll

LoadedModule[19]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[20]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\icucnv40.dll

LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\adobe_caps.dll

LoadedModule[22]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\VulcanControl.dll

LoadedModule[23]=C:\WINDOWS\system32\SHELL32.dll

LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\VulcanMessage5.dll

LoadedModule[25]=C:\WINDOWS\system32\ole32.dll

LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\cg.dll

LoadedModule[27]=C:\WINDOWS\system32\windows.storage.dll

LoadedModule[28]=C:\WINDOWS\system32\OLEAUT32.dll

LoadedModule[29]=C:\WINDOWS\system32\shlwapi.dll

LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\cgGL.dll

LoadedModule[31]=C:\WINDOWS\system32\kernel.appcore.dll

LoadedModule[32]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ahclient.dll

LoadedModule[33]=C:\WINDOWS\system32\shcore.dll

LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\amtlib.dll

LoadedModule[35]=C:\WINDOWS\system32\powrprof.dll

LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AXEDOMCore.dll

LoadedModule[37]=C:\WINDOWS\system32\profapi.dll

LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\MPS.dll

LoadedModule[39]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PlugPlugOwl.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\tbb.dll

LoadedModule[41]=C:\WINDOWS\system32\SETUPAPI.dll

LoadedModule[42]=C:\WINDOWS\system32\CFGMGR32.dll

LoadedModule[43]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ExtendScript.dll

LoadedModule[44]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ScCore.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeOwl.dll

LoadedModule[46]=C:\WINDOWS\system32\CRYPT32.dll

LoadedModule[47]=C:\WINDOWS\system32\MSASN1.dll

LoadedModule[48]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\dnssd.dll

LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeLinguistic.dll

LoadedModule[51]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

LoadedModule[52]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

LoadedModule[53]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[54]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\icudt40.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\libmmd.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[60]=C:\WINDOWS\SYSTEM32\MSVCP110.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

LoadedModule[62]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AIDE.dll

LoadedModule[63]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[64]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[65]=C:\WINDOWS\system32\IMM32.DLL

LoadedModule[66]=C:\WINDOWS\system32\MSCTF.dll

LoadedModule[67]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\tbbmalloc.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

LoadedModule[69]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[70]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[71]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[73]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10130.5_none_8475d8205cca41e2\Comctl32.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\STI.DLL

LoadedModule[75]=C:\WINDOWS\system32\clbcatq.dll

LoadedModule[76]=C:\WINDOWS\SYSTEM32\cryptsp.dll

LoadedModule[77]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[78]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

LoadedModule[79]=C:\WINDOWS\SYSTEM32\wiatrace.dll

LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.dll

LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PSViews.dll

LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PSArt.dll

LoadedModule[83]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[84]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[85]=C:\WINDOWS\system32\d2d1.dll

LoadedModule[86]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[87]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[88]=C:\WINDOWS\system32\dxgi.dll

LoadedModule[89]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[90]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[91]=C:\WINDOWS\system32\c_g18030.dll

LoadedModule[92]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[93]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[94]=C:\WINDOWS\SYSTEM32\icm32.dll

LoadedModule[95]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[96]=C:\Windows\System32\dlnashext.dll

LoadedModule[97]=C:\Windows\System32\PlayToDevice.dll

LoadedModule[98]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[99]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[100]=C:\WINDOWS\System32\DEVOBJ.dll

LoadedModule[101]=C:\WINDOWS\system32\wpdshext.dll

LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\FastCore.8bx

LoadedModule[103]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\MMXCore.8bx

LoadedModule[104]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\svml_dispmd.dll

LoadedModule[105]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

LoadedModule[106]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PLUGIN.dll

LoadedModule[107]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[108]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[109]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[110]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[111]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\updaternotifications.dll

LoadedModule[112]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[113]=C:\WINDOWS\SYSTEM32\wkscli.dll

LoadedModule[114]=C:\WINDOWS\SYSTEM32\netutils.dll

LoadedModule[115]=C:\WINDOWS\SYSTEM32\srvcli.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeXMP.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\File Formats\Dicom.8bi

LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[119]=C:\Windows\System32\taskschd.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\File Formats\PSDX.8bi

LoadedModule[121]=C:\Windows\System32\SspiCli.dll

LoadedModule[122]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

LoadedModule[123]=C:\Windows\System32\XmlLite.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\BIB.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\BIBUtils.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ACE.dll

LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AGM.dll

LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\CoolType.dll

LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AXE8SharedExpat.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Adobe Photoshop CC 2015

AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=19EF12A939B92EEE625074C2BEABFB48

Report · Jun 23, 2015

I've done a little investigating myself, since Adobe isn't really coming to the party on fixing this.

So, in C:\Users\%USERNAME%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS is a file called librarylookupfile

This is the file that appears to be responsible for my crash at least (and looking at the dump data, everyone is having the same issue). Renaming this file (or just deleting it) resolves the issue for me.

I'm not sure what the significance of this file is, it just appears to contain a reference to Fonts that I have used. I'm also not sure if it is truly corrupt or if there is an issue with the latest version of Photoshop when loading a valid version of this file.

Either way, try renaming that and see if it works for you.

Thanks.

Report · Jun 23, 2015

That worked for me, vdrielc! Crazy how one little file could crash the whole program. When launching Photoshop 2015, it creates a new librarylookupfile, so I compared the two in notepad++. The old one just has a bunch of "NUL NUL NUL NUL" (not sure what they're supposed to be), but the new one has a line of actual readable information. The old one must have been corrupted or something. Nice detective skills!

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Photoshop cc 2015 crashes on startup

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