Photoshop CC 2017 - Error - "Can't write new document presets file." on close, files won't open

New Here ,
Nov 08, 2016

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Hi all,

I've just updated to Photoshop CC 2017 and it's now not saving preferences, and won't open documents.

On closing, I get the dialog error "Can't write new document presets file."

I've tried resetting preferences, which hasn't worked. Is there a solution to this please?

Thanks,

David

Hi David,

Please refer this similar thread and let us know if that helps.Can't write documents Presets file error

Regards,

Akash

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Photoshop CC 2017 - Error - "Can't write new document presets file." on close, files won't open

New Here ,
Nov 08, 2016

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Hi all,

I've just updated to Photoshop CC 2017 and it's now not saving preferences, and won't open documents.

On closing, I get the dialog error "Can't write new document presets file."

I've tried resetting preferences, which hasn't worked. Is there a solution to this please?

Thanks,

David

Hi David,

Please refer this similar thread and let us know if that helps.Can't write documents Presets file error

Regards,

Akash

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Nov 08, 2016 0
Adobe Employee ,
Nov 08, 2016

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Hi David,

Please refer this similar thread and let us know if that helps.Can't write documents Presets file error

Regards,

Akash

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Nov 08, 2016 0
New Here ,
Nov 08, 2016

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Thank you Akash, that worked.

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Nov 08, 2016 1
New Here ,
Jan 21, 2020

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Hi Akash,

 

I too am having the same error but in Photoshop CC 2020...

The link you provided seems to be dead now.

Could you possibly send me a new link or the instructions that you had kindly provided to David?

Many thanks!

Nuwan

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Jan 21, 2020 0
New Here ,
Jan 29, 2020

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Hello Akash,

 

I  am having the same error as Dave but in Photoshop CC 2020...

The link you provided is dead now.

Could you possibly referesh the  link or please give instructions to fix it?

 

Thank you

Another Dave

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Jan 29, 2020 0
New Here ,
Apr 05, 2020

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Dears,

 

I was able to solve this problem.

 

Go to c:\users\"your user"\appdata\roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings\

you will find there a file called Adobe Photoshop 2020 prefs.psp

 

Just change its extension to make sure Photoshop doesn't find it on startup, it will create a new preferences file and you will be all set.

 

Note that this will reset all your preferences on photoshop.

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Apr 05, 2020 0
New Here ,
May 10, 2020

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Wow..Awesome!!!

It worked with Photoshop 2020. Thank you!

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May 10, 2020 0
New Here ,
Jun 21, 2020

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AhmedSeifCherif, please can you tell me what to change the extension to?  Thanks in advance.

Jo

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Jun 21, 2020 0
New Here ,
Jul 07, 2020

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Hi how do you change the extension it is not obvious.

 

Kind Regards

Ray

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Jul 07, 2020 0
New Here ,
Dec 03, 2020

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Hello Ahmed Seif Cherif,

What should I change the extension file name to?  I tried changing it to .txt but the pop up still persists.  Is there a specific file name you can suggest?  Thank you. Alicia 

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Dec 03, 2020 0
New Here ,
Dec 03, 2020

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Hello Abassib,

Can you please tell me what file extension name you used to change the "Adove Photoshop 2020 prefs.psp" to?  I tried changing .psp to .txt but the annoying popup is still there.  Can you please share with us what you changed it to?  Thank you! Alicia

 

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Dec 03, 2020 0