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Photoshop CC 2017 has stopped working :(

Community Beginner ,
Jan 03, 2017

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So recently updated my photoshop software and it previously worked with my Windows 10 computer but recently (for a while now) I have been unable to simply open the program. I would try to launch photoshop but without even loading the start screen I would get a dialog box saying *see attached image*. I am not the best at troubleshooting, so if anyone can help I would be so grateful!

photoshop prob.png

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Correct answer by gener7 | Adobe Community Professional

I hope you'll excuse the intrusion, Dave.

Go into Software and Programs in your Control Panel, look for and uninstall Web Companion.

It's made by Lavasoft and carries these problem dlls. The dlls can be located and renamed, but uninstalling the entire program rather than disabling a part of it would be a quick and complete fix.

Gene

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Photoshop CC 2017 has stopped working :(

Community Beginner ,
Jan 03, 2017

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So recently updated my photoshop software and it previously worked with my Windows 10 computer but recently (for a while now) I have been unable to simply open the program. I would try to launch photoshop but without even loading the start screen I would get a dialog box saying *see attached image*. I am not the best at troubleshooting, so if anyone can help I would be so grateful!

photoshop prob.png

Adobe Community Professional
Correct answer by gener7 | Adobe Community Professional

I hope you'll excuse the intrusion, Dave.

Go into Software and Programs in your Control Panel, look for and uninstall Web Companion.

It's made by Lavasoft and carries these problem dlls. The dlls can be located and renamed, but uninstalling the entire program rather than disabling a part of it would be a quick and complete fix.

Gene

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Jan 03, 2017 0
Adobe Community Professional ,
Jan 03, 2017

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Hi

Can you go into the windows reliability monitor (type reliability into the windows search box) and look for a red cross at the time of the problem.

Click on the cross and you should see a "critical event" related to Photoshop (the one I show below related to premiere Pro)

Double Click on the title of that event (where I have circled not the action) and it should open a problem description - something like this one which was related to Premiere Pro. Copy it here and it will give a further indication as to what is causing your issue.

Dave

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Jan 03, 2017 2
Community Beginner ,
Jan 03, 2017

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Thanks so much for responding.....so I did all you've asked and I've attached the screenshot of what I got

prob.png

chart.png

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Jan 03, 2017 0
Adobe Community Professional ,
Jan 03, 2017

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I hope you'll excuse the intrusion, Dave.

Go into Software and Programs in your Control Panel, look for and uninstall Web Companion.

It's made by Lavasoft and carries these problem dlls. The dlls can be located and renamed, but uninstalling the entire program rather than disabling a part of it would be a quick and complete fix.

Gene

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Jan 03, 2017 2
Adobe Community Professional ,
Jan 04, 2017

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No intrusion at all Gene, it's "round the world - round the clock" help that makes this a great forum. I've just come back on line here in the UK.

annac -   gener7 is spot on.

The Lavasoft software is known to cause issues. You may need to look for it in Control Panel programs as Web Companion or Ad Aware. Once you uninstall that you should be fine

Dave

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Jan 04, 2017 2
Community Beginner ,
Jan 04, 2017

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OMG THANK YOU SOOOOOOO MUCH IT WORKED!!!! you have no idea how happy I am right now!!!!

davescm - thank you as well

I have never participated in a forum before this, you guys were super helpful, thank u

Funny, I was about to pay the guys at best buy to help before I got on here. So glad I tried this first!!!!

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Jan 04, 2017 0
Adobe Employee ,
Jan 04, 2017

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Nice work!. For any future folks that run into similar issues with LavasoftTcpService, here is a tech doc from their forum pointing out how to remove leftover .dll :

Solution for LavasoftTcpService problem after uninstallation - Ad-Aware Web Companion - Lavasoft Sup...

cheers,

steve

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Jan 04, 2017 1
New Here ,
Jan 14, 2017

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Hallelujah!  It worked.  THANK YOU!

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Jan 14, 2017 1
New Here ,
Feb 01, 2017

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OMG!!!!!!!! It worked!!!! The HECK Web Companion and I didnt even know it existed on my Computer!!!! Thank you!!!!!

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Feb 01, 2017 0
New Here ,
Mar 21, 2017

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when I try an open Photoshop is says:

Adobe Photoshop CC 2017 has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

My lightroom works fine. Below is the error report. I have not been able to locate Lavasoft or web companion-adaware

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe



Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.1.29

Application Timestamp: 583e911d

Fault Module Name: LavasoftTcpService64.dll

Fault Module Version: 2.3.4.7

Fault Module Timestamp: 555dc671

Exception Code: c0000095

Exception Offset: 0000000000008902

OS Version: 6.3.9600.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 8ef4

Additional Information 2: 8ef4bed1d27818ede93e9ebf5d0aae34

Additional Information 3: 82a9

Additional Information 4: 82a952225f47a060cb5c7ecfe5c727d2



Bucket ID: 0c5ed272dc2581c42f39e737c5355ae1 (120659045043)

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Mar 21, 2017 0
New Here ,
Mar 21, 2017

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Also if I go to my start search button an put in  LavasoftTcpService64.dll a file pops up under programs but that's about as far as I can get

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Mar 21, 2017 0
Adobe Community Professional ,
Mar 21, 2017

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First check under Windows Control Panel > Programs and Feature and look for "web companion"... and uninstall it.

If that does not work... follow the instructions here: Photoshop crashes with Lavasoft Chrome extension installed

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Mar 21, 2017 0
New Here ,
Jul 24, 2017

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I have this same problem but I do not have anything lavasoft or web companion.

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Jul 24, 2017 0