Photoshop CC 2018 corrupting PSD files

Community Beginner ,
Oct 29, 2017

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Photoshop CC 2018 keeps corrupting files and it is damaging to my work (as in money earned).

It is so frustrating, it keeps happening in haphazard ways and I can't pin it to one special behaviour.

It starts with image artifacts, and when I can see those, the file is basically gone.

macOS Sierra 10.12.6

2,7 GHz i5

8GB RAM

Intel Iris Graphics 6100

I will download the old PS CC for the time being but this is not the solution.

Shame on you Adobe for delivering such a buggy product that is not only annoying but detrimental.

This is the file in Preview:

corrupted_cc_2018.jpg

and this is it opened in Photoshop:

pls_go_on_adobe_i_like_dis.jpg

Cool. 

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

Hi

I have not experienced any corruption of files.

However , in your position I would do the following:

1. Create a couple of test files and work on them to isolate the issue.

2. Turn off the GPU in "Photoshop > Performance and if that resolves the problem - turn it back on first in basic mode then try the other modes.

3. Once the outcome of the GPU on/off is known - raise a report at the link below , where it will be seen by Adobe staff, giving as much system info as possible - and be prepared to share a corrupted file. (This forum is predominantly answered by volunteer users)

Photoshop Family Customer Community

Dave

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Photoshop CC 2018 corrupting PSD files

Community Beginner ,
Oct 29, 2017

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Photoshop CC 2018 keeps corrupting files and it is damaging to my work (as in money earned).

It is so frustrating, it keeps happening in haphazard ways and I can't pin it to one special behaviour.

It starts with image artifacts, and when I can see those, the file is basically gone.

macOS Sierra 10.12.6

2,7 GHz i5

8GB RAM

Intel Iris Graphics 6100

I will download the old PS CC for the time being but this is not the solution.

Shame on you Adobe for delivering such a buggy product that is not only annoying but detrimental.

This is the file in Preview:

corrupted_cc_2018.jpg

and this is it opened in Photoshop:

pls_go_on_adobe_i_like_dis.jpg

Cool. 

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

Hi

I have not experienced any corruption of files.

However , in your position I would do the following:

1. Create a couple of test files and work on them to isolate the issue.

2. Turn off the GPU in "Photoshop > Performance and if that resolves the problem - turn it back on first in basic mode then try the other modes.

3. Once the outcome of the GPU on/off is known - raise a report at the link below , where it will be seen by Adobe staff, giving as much system info as possible - and be prepared to share a corrupted file. (This forum is predominantly answered by volunteer users)

Photoshop Family Customer Community

Dave

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Oct 29, 2017 0
New Here ,
Oct 29, 2017

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I am having the same problem today. It is destroying my files. I am afraid of opening more files as they are getting destroyed one by one.

PHOTOSHOP GUYS, pl;ease come up with a fix ASAP.

How can I revert to CC 2017?   Anyone?

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Oct 29, 2017 0
New Here ,
Oct 29, 2017

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Screen Shot 2017-10-29 at 6.03.06 PM.png

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Oct 29, 2017 0
Adobe Community Professional ,
Oct 29, 2017

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alernick  wrote

I am having the same problem today. It is destroying my files. I am afraid of opening more files as they are getting destroyed one by one.

PHOTOSHOP GUYS, pl;ease come up with a fix ASAP.

How can I revert to CC 2017?   Anyone?

From the Photoshop CC Dropdown menu:

Screen Shot 2017-10-13 at 11.33.52 PM.png

Screen Shot 2017-10-13 at 11.37.14 PM.png

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Oct 29, 2017 0
Adobe Community Professional ,
Oct 29, 2017

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Did you download any images from the internet lately?

Michelle

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Oct 29, 2017 0
Community Beginner ,
Oct 30, 2017

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Images from the internet?? No? But even if so, I've been using Photoshop for more than 10 years now, I have never had such a problem. This makes PS unsafe to work, as alernick​ said, I'm not opening another file in this cauldron of uncertainty

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Oct 30, 2017 0
Adobe Community Professional ,
Oct 30, 2017

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Hi

I have not experienced any corruption of files.

However , in your position I would do the following:

1. Create a couple of test files and work on them to isolate the issue.

2. Turn off the GPU in "Photoshop > Performance and if that resolves the problem - turn it back on first in basic mode then try the other modes.

3. Once the outcome of the GPU on/off is known - raise a report at the link below , where it will be seen by Adobe staff, giving as much system info as possible - and be prepared to share a corrupted file. (This forum is predominantly answered by volunteer users)

Photoshop Family Customer Community

Dave

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Oct 30, 2017 1
Adobe Community Professional ,
Oct 30, 2017

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Chris Cox recommends this tool to recover corrupted files.

Telegraphics - Free plugins for Photoshop & Illustrator...and other software

Other wise, it might be an idea to run a Disk Repair using First Aid on Disk Utiliity.

Resetting the nvram and smc might be a good idea. Do both.

How, When, & Why to reset the PRAM & SMC on your Mac

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Oct 30, 2017 1
New Here ,
Nov 06, 2017

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THIS IS INSANE!!!!!! IT'S HAPPENING TO ME TOO!!!!!!!

It's Pritty F$%ED Up.........

EVERYBODY, sonner or later it will happen to you. I have a fresh system, just installed OS Sierra on my Mac and this happened to me today.

I will recommend to go back to 2017 until Adobe get's real about this BIG issue and takes care of it. Never seen anything like it on 15 years of working in Photoshop

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Nov 06, 2017 0
New Here ,
Nov 08, 2017

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Same thing happened to me, I was using the healing brush tool and it just went berserk, then created these boxes (maybe from sections of the cloning tool areas I was working on?) and it's not a GPU thing, because they are completely selectable shapes. The black layer even turned white. I tried saving a copy closing re-opening rebooting and it's still messed up.

This is scary, I have a ton of work to do on products and cannot have it mess up like this. I will revert until it's fixed.

Quick summary of specs if it helps: Win 10 pro - 64 bit, i7, nvidia 680m, SSD, 16GB Ram.

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Nov 08, 2017 0
Community Beginner ,
Nov 10, 2017

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I'm having the SAME ISSUE, thankfully I work with images, mostly in smart objects so I can relink the original file, and clean up every single mask I have, but this is really bad, some paint layers I can't save. This is MY JOB, I can't afford to lose work this way! I used to stick to CS6 and never had a single problem. Since I finally made the jump to CC in September, I keep having a million different problems. I really regret my decision at this point, as at least CS6 was stable and ran fast! I handle files that can go 4-6gb on tight dealines, I can't afford this crap. I had this problem before the CC2018 upgrade, but before it would affect 1-2 layers (the one I would be touching). Now it corrupts all my layers! I turned off GPU so we'll see but I'm not holding my breath.

I have a PC laptop, Intel i7-4810MQ @ 2.80ghz, 32 GB RAM, Windows 10 up to date, Intel HD Graphics 4600 & NVIDIA GeForce GTX 870M, all my drivers are up to date and I basically did a full clean install on my PC back in September, so all drivers are no older than then (and the reason I upgraded to CC at the time). I see most people having issues with Mac, but I'm on a 3 yo top of the line Digital Storm laptop...

BUG.jpg

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Nov 10, 2017 0
Adobe Community Professional ,
Nov 10, 2017

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CC 2018 is a .0 release and prone to a lot of problems. It was conventional wisdom to keep the earlier version around for at least a month.

You can with the CC plan install earlier versions as shown here:  Re: Photoshop CC 2018 corrupting PSD files

CC 2017 or even CC 2014 are good picks. See if that works for you. You paid for it and might as well as get the benefits.

Gene

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Nov 10, 2017 0
New Here ,
Nov 10, 2017

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yeah, and Adobe could do beta releases for the guinea pigs that enjoy corrupting files for fun.

I already moved back to 2017 for photoshop at least. We had to move forward for some of the software because we are a print/media provider as well and need to have the same version as our clients.

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Nov 10, 2017 0