Photoshop CC 2018 Crashing after pen tool use

Jan 24, 2018

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I've been working on a project all day that requires heavy use of the pen tool and shapes made from the pen tool.  After I make a few shapes with the pen tool my program crashes.. I'm talking about alllllllll day long.  I've uninstalled and reinstalled but the problem still persists.  I have a copy of the crash log, but it is quiet long.. here is the beginning, if more of the report is needed please let me know.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.0" build="20180116.r.238">

<time year="2018" month="1" day="24" hour="15" minute="10" second="18"/>

<user guid="0b555226-db0f-42e9-8c95-388a07e34d6a"/>

<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16056" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000007FEBF3E65A0">

<backtrace crashedThread="0">

<thread index="0">

Thanks for any suggestions or help you can offer!

Hi All,

Please update Photoshop to 19.1.1 version which includes the fix for "Photoshop CC 2018 crashes while using Pen/Magnetic Lasso Tool.

Fixed issues in Adobe Photoshop CC

To update Photoshop CC to 19.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC.

Regards,

Mohit

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Jan 30, 2018

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Same problem here. I guess I will be using an old version for a while.

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Jan 30, 2018

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For what it's worth, I'm having the same problem and it came up about the same time as everyone else.  Occurs when I use the pen tool AND when I try to manipulate the nodes on a line with the Direct Selection Tool.

Also, Photoshop 19.1 is running slower that normal.  For example, when I try to resize an object it hangs for a few seconds and when I hit < CTRL + 0 > to "fit to screen," the image disappears for a few seconds, then comes back fitted to screen.

Crash report below.  Windows 10.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.0" build="20180116.r.238">

<time year="2018" month="1" day="30" hour="9" minute="54" second="41"/>

<user guid="a0d1aabb-4ab7-4e11-b427-cef18a6e24a4"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32667" machine="Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2904 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD7CC00498">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFD7CC00498" symbolname="PluginMain"/>

<stackStatement index="1" address="0x00007FFD7CC003F2" symbolname="PluginMain"/>

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<stackStatement index="4" address="0x00007FF79793F7D0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="5" address="0x00007FF797941D6B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="6" address="0x00007FF79793EE37" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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<stackStatement index="15" address="0x00007FF79832DF06" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="16" address="0x00007FF798351076" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="17" address="0x00007FF796C6A071" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="18" address="0x00007FF79832FB58" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="19" address="0x00007FF79893B327" symbolname="deepcut::PostProc"/>

<stackStatement index="20" address="0x00007FFDC2981FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="21" address="0x00007FFDC311EFB1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000001DCDE6FA000"/>

<register name="RBX" value="0x000000000000003E"/>

<register name="RCX" value="0x000000000000001C"/>

<register name="RDX" value="0x0000000000000004"/>

<register name="RSI" value="0x00000000000001AC"/>

<register name="RDI" value="0x000001DCDE6FA000"/>

<register name="RSP" value="0x000000697F8FE700"/>

<register name="RBP" value="0x000000697F8FEAC0"/>

<register name="RIP" value="0x00007FFD7CC00498"/>

<register name="EFL" value="0x0000000000010212"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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Adobe Employee ,
Jan 30, 2018

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Folks:

So I was finally able to reproduce the crash in house, via Joe's steps above, with ONE additional step. These crashes seem to be at least tangentially related to another bug we've been working on -- which one of the posters actually mentioned above -- a crash with the magnetic lasso tool. The operative factor with both bugs seems to be having Precise Cursor turned ON.

So let me ask you all... Are you all working with Precise Cursor turned ON -- either via Preferences (Prefs > Cursors > Precise setting for Painting and/or Other Cursors) or by simply keeping Caps Lock ON -- so the cursor appears as a crosshair?

This was the factor that got me crashing. Shame on me for not thinking of it earlier, but there you go. I would assume, given that many of you are working with paths and shapes on a very regular basis, that it's probably the case for all of you that you have this turned on.

If so, good news... We know what the problem is, we have a solid fix that should be coming out in a future release of Photoshop, and there's an easy workaround -- simply turn Precise Cursor OFF -- either via Preferences or by setting Caps Lock to OFF. If Precise Cursor is essential to your workflow, you should certainly go back to/continue to use Photoshop 19.0 for the time being (to go back to a previous version, please see the steps I posted in the thread above).

If you're NOT using Precise Cursor, please speak up and let me know on this thread. If there's something else going on here, we definitely want to figure out what's going on. But for me, that was absolutely the trigger cause of the crashes I was able to reproduce. WIthout Precise Cursor/Caps Lock ON, I could work all day with paths and shapes without crashing.

Thanks so much for all of your help. Please do let me know if you turn off Precise Cursor and are still crashing.

Eric Floch

Photoshop Quality Engineer

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Adobe Community Professional ,
Jan 30, 2018

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Neither one of those selection options effects my system .

No crashes, and I have tried every tool in PS

There has to be some other correlation else causing it.

Windows Creator x64 OS

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Adobe Employee ,
Jan 30, 2018

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Thanks so much for your reply. So, if I'm understanding your post, you're not seeing any crashes? Is that correct? If not, that's great.

Just in terms of troubleshooting this... There are actually two reasons I don't think any of this has to do with a particular version of Windows, but rather with US...

1. People on this thread have been seeing the problem on Win 7 as well as Win 10.

2. They didn't start seeing the problem until they installed Photoshop 19.1. And unfortunately, in some cases, it seems the crashing started immediately with our update. And our update almost certainly wasn't absolutely coincident with a Windows system update in all these cases.

If my logic is incorrect, we can certainly discuss. Note that I'm not arguing that Windows isn't ALSO having a problem causing apps to crash/malfunction. I just believe that our investigation indicates that these particular crashes are OUR problem (which we're going to fix).

Thanks so much.

Eric Floch

Photoshop Quality Engineering

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Jan 30, 2018

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Sorry to report that I do NOT have precise cursor turned on and I get the crash immediately after creating a path.  (Windows 10 desktop with version 19.1.)  I can click once with the Pen tool, then click a second time, then hit <Enter> and CRASH.

I just rolled my Windows 7 laptop back to 19 and it's OK again.  On my Windows 10 desktop I still have 19.1 installed as well as the 2017 version as a backup option.

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Jan 30, 2018

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Just to restate: After having the problem on my Windows 10 desktop with version 19.1 I checked my laptop.  It was still on 19 and did not have the problem.  Also, It had not been turned on in nine days, so did NOT have any recent Windows updates.  I updated the laptop to 19.1 and immediately experienced crashes when trying to use the Pen tool.

I just rolled the laptop back to 19 and it is OK again (no crashes).

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Jan 30, 2018

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Yeah, what jbm007​ said.

I never changed those settings. Normal brush tip and standard. Glad you're able to reproduce it though!

Does just having the polygonal or magnetic lasso tool in the toolbox selected cause a crash? That's one step you could have done to start getting consistent crashes?

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Adobe Employee ,
Jan 30, 2018

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Yes, the Magnetic Lasso tool crash was one we knew about, and that's what we have the fix for. It seems to also address the Pen tool crashes -- I can get the crashes with Joe's steps above so long as I have Caps Lock ON, but NOT after installing the fix we have for Magnetic Lasso.

Another permutation (seemingly) of the same issue was that I was able to crash Photoshop with the Freeform Pen tool and the Magnetic option checked ON. This crash is also gone with the fix we have.

But everything I'm talking about had to do with turning ON Caps Lock to activate the Precise Cursor.

Hmmm, I was feeling so sure we had cracked it. Please keep chiming in if you're seeing crashes without Precise Cursor. I'll keep poking around. Thanks.

Eric Floch

Photoshop Quality Engineer

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Adobe Employee ,
Jan 30, 2018

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Okay, we've got it now!

I have a reproducible case for what you guys are seeing, separate from the Precise Cursor issues with Magnetic Lasso and the magnetic option with Freeform Pen tool.

So sorry it took so long, but we're on it. Our developers are looking at it as we speak.

Thanks for all your persistence and your excellent information. I'll let you all know as soon as I know more.

Eric Floch

Photoshop Quality Engineer

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Jan 31, 2018

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Getting this crash *every time* I use the Direct Selection tool on any new or existing shape. On Win 10 64. 19.1.0 CC

* Tap "a" key for Direct Selection tool

* select a point and move it around

* drag a selection window (I see a display refresh issue with the selection marquee)

* Photoshop crashes every time

* sadness ensues

Note: I tried the compatibility mode and checked for precise cursor. Neither seemed to matter.

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Feb 01, 2018

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I had to change my plan, so my email changed and name on here.. I am the OP.  I did not have precise cursor turned on or caps lock.  I tried with and without on and still had crashes either way on both systems.  Thanks for your vigilant work, we all appreciate it very much!!!

-Allan

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Feb 01, 2018

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I agree with you!

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Feb 01, 2018

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Reverting to 19.0 has worked for me and easy to do.

* launch Adobe CC, click on Apps, navigate to Photoshop

* click the little drop-down arrow

* select Other Versions from the list

* click install on an older version that is less buggy

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Feb 03, 2018

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Hi psteamscrib​,

Thanks for trying to ​sort  this out. I'm not using precise mode on pen tool, it appears to crash for me when I change the pen tool's option from path to shape, then when I place my second point it crashes, I have sent my crash report to Adobe. Hopefully that makes sense.

Cheers,

Deano

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Feb 03, 2018

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Good point, Deano.  Yes, that is something I forgot to mention.  I am using the Pen tool in the "shape" mode also.  My experience is exactly as you describe.

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Feb 03, 2018

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I have the same problem.  Every version of CC since 2016 for me has been more and more unstable.  After updating I now have both this as a constant crash - and also a welcome screen that disappears every nth time I open photoshop - this also stops the workspaces from opening.  Paranoid that it was an issue with my PC I have actually just spent all day today reformatting my system with a fresh install but the errors still occur.  Hugely disappointing.  Seriously considering cancelling my CC subscription and moving to alternatives right now

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Feb 03, 2018

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Just to be of more use the steps to reproduce for me, are new document, switch to pen curvature tool, create a shape, after the last vertex connection, hitting enter on the keyboard causes the crash

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Feb 03, 2018

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Feb 03, 2018

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I've been having this crashing problem for a few days and could not for the life of me figure out what was wrong.  I had noticed lately it seemed to happen after using the regular pen tool, then going to direct selection and moving the anchor points to reshape.  Pressing enter would crash it.  I have an error report saved if you need it.  I have not been using the precise cursor.  I'm so glad I found this thread.  I will go back to 19.0 until I hear that there is a good update.  It has been so frustrating.

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Feb 04, 2018

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Just to say I too am having an issue with the pen tool. I switch from Path to Shape. I use it for one straight line, and it's good, it's when I go to add the second straight line that it freezes then crashes. I have it set to send in error reports. Hopefully that helps.

Brand new computer, it came with Windows 10 Home but I just upgraded to Windows 10 Pro.

I'm not sure which came first, my upgrade to pro or your Photoshop update to 19.1, both were about the same time....not sure if that even matters.

I went back to Photoshop 19.0 and it is working fine now.

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