Photoshop CC 2018 freeze on splash screen loading HalideBottleneck

Photoshop CC2018 started freezing on the splash screen at the loading HalideBottlenecks point. It freezes the whole computer (Mac Pro cylinder 6 Core, dual D700, 32GB. OS details below) after a few seconds the OS crashes and the computer reboots. This happens every time in every user account.

I read the Adobe posted solution.

https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

I moved the whole presets folded and it made no difference. I created a new user account and it freezes and crashes the computer there as well..

I deleted and reinstalled Photoshop (3 or 4 times). I did not use the cleaner. I installed from the Creative Cloud menu.

I reinstalled OS X from Recovery mode (It was High Sierra at that point).

I reinstalled from net boot and updated to Mojave.

Through all of this Photoshop doggedly freezes at the same point and crashes the computer.

I read that it may be a corrupted color profile. What is a suggested fix or test for that? Color Sync Utility?

PS has been running more or less fine for over a year on this computer.

Thanks in advance for any tips to fix this.

David

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Photoshop CC 2018 freeze on splash screen loading HalideBottleneck

Photoshop CC2018 started freezing on the splash screen at the loading HalideBottlenecks point. It freezes the whole computer (Mac Pro cylinder 6 Core, dual D700, 32GB. OS details below) after a few seconds the OS crashes and the computer reboots. This happens every time in every user account.

I read the Adobe posted solution.

https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

I moved the whole presets folded and it made no difference. I created a new user account and it freezes and crashes the computer there as well..

I deleted and reinstalled Photoshop (3 or 4 times). I did not use the cleaner. I installed from the Creative Cloud menu.

I reinstalled OS X from Recovery mode (It was High Sierra at that point).

I reinstalled from net boot and updated to Mojave.

Through all of this Photoshop doggedly freezes at the same point and crashes the computer.

I read that it may be a corrupted color profile. What is a suggested fix or test for that? Color Sync Utility?

PS has been running more or less fine for over a year on this computer.

Thanks in advance for any tips to fix this.

David

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91

Likes

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Re: Photoshop CC 2018 freeze on splash screen loading HalideBottleneck

italosan LATEST
Adobe Community Professional , Apr 18, 2019

Hi, try deleting Photoshop and Creative Cloud again and then reinstall everything.

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