Photoshop CC 2020 crashing constantly macOS

Explorer ,
Nov 06, 2019

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I can't get any work done, photoshop locks up within 10 minutes of opening. I have lost hours of work already!

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Crash or freeze, Mac

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Adobe Employee ,
Nov 06, 2019

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Hi there,

 

Sorry to hear about Photoshop crashing, could you please let us know what operating system version you're working on?

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Regards,
Sahil

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Explorer ,
Nov 08, 2019

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Hi!

I am on macOS 10.14 Mojave.

Just now PS crashed several times on trying to fill the background with a color from the color picker.

I will try the "Use Graphics Processor" button and get back to you.

Thanks for the reply.

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New Here ,
Mar 02, 2020

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This seemed to help me. I'm running Mohave 10.14.6, with cc 2020 running. was same previous to turning off the graphics processor. Couldn't get any work done....

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New Here ,
Apr 01, 2020

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Hello Sahil,

 

I tried this and photoshop is still constantly crashing. Photoshop 21.1.1 on Catalina 10.15.4.

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Adobe Community Professional ,
Apr 01, 2020

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Community Beginner ,
Apr 14, 2020

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Having the same issue! Upgraded about 3 weeks ago and PS keeps crashing. It seems totally random. Sometimes I can work (digitally painting) for an hour or so and then, bam! crash. Them sometimes it's 20-30 minutes.... crash. This is crazy. My money doesn't crash........ 

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Adobe Community Professional ,
Apr 14, 2020

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Which operating system? Any clues in your crash logs?

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New Here ,
May 06, 2020

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Yep this is happening for me as well. I am on Catalina 10.15.4 and PS is fully updated. I am using the clone stamp and after 15 minutes my entire mac is freezing then crashes. Totally sucks!

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New Here ,
May 11, 2020

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Am not sure why my own reply is shown elsewhere, but I am new and probably did something wrong.

Anyway, I am not sure it applies to all of you, but in my crash report I read something about 'database' and I turned off my VPN connection when working with Photoshop. I am using Tunnelblick. Since I turned it off, I have not experienced these monster crashes.  So it seems to me that Photoshop tries saving in a location that it cannot reach all the time. Maybe it helps some of you

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New Here ,
May 02, 2020

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Having the same issue. Am working on Catalina 10.15.3 and recently updated to Photoshop 2020. I can edit one or two pictures, then the whole computer crashes. It's a real pain in the ... and certainly not good for the computer. 

Crash reports say this: 

 

Crashed Thread: 1 Dispatch queue: com.apple.lsd.database

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

 

Application Specific Information:
dyld3 mode
savedDB WAS seeded, newDB WAS NOT seeded. Failed attempting to remap database, abort to trigger seeding. Error: Error Domain=NSOSStatusErrorDomain Code=-9496 "kCSStoreBadDataErr" UserInfo={Line=201, Checksum=2, ZeroedRanges=(
"0x9BC000-0x9D7FFF (115 KB)"
), NSDebugDescription=kCSStoreBadDataErr, NSURL=file:///var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-1080-v2.csstore}
abort() called

 

Does this clarify something where I can do something? 

 

Best

Karsten 

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New Here ,
Jun 22, 2020

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I also experience constant crashes. MacOS 10.15.5 and just recently updated to the latest Photoshop. Very anoying crashes happen randomly. Three times in a few minutes just yet! 

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New Here ,
Jun 22, 2020

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Same issue here, I have lost entire days of work and no one is going to pay them back for me. This is supposed to be a tool for professionals, there is schedules to be met. I hope Adobe rises to the challenge.

Running adobe on Catalina 10.15.5

Storage 190 GB + Free.

16 GB RAM

Graphics: Radeon pro 560 4 GB

 

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