Photoshop CC 2020 dies when using tilt-shift filter on large canvas

Explorer ,
Mar 12, 2020 Mar 12, 2020

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I'm trying to use tilt-shift blur on a canvas about 5400x3000 pixels.  I have the latest build of Photoshop, (21.0.1) and a kick-ass Alienware computer with lots of RAM.  The damn thing freezes and crashes repeatedly.

 

Yes, I have increased the cache level above 4. Yes, I have tried toggling GPU acceleration (on and off). Yes, I have reduced the bit depth to 8-bits.   I'm so sick of this program dying every time I look at it cross-eyed.  

 

Any suggestions as to how to get this feature to work?  I am profoundly unimpressed at this point because this is the third feature that's hung up in the past week - in a clean new install on the most expensive laptop our IT team could find - configured by professionals.

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Mine is doing the same thing now that I've downloaded the latest update. It shuts the entire program down and I don't have the option to submit any reports about it.

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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Hi!

So sorry to hear you are having this issue, I really do understand your frustration.

(First post) You noted that you are using 21.0.1--have you tried updating to the latest 21.2.4? 

Here is a list of fixed issues:https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

 

(Second post) And to answer your request to submit a report--Here is a link to submit a bug: https://www.adobe.com/products/wishform.html

Have you checked to see if your Graphics Processor Card is compatible with the latest update? Check here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if you are still having this problem,

Michelle

Let us know

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