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Photoshop CC 2020 - Render Video stuck at Initializing Video Export

New Here ,
Apr 23, 2020

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Here I am again ($&*!)... any attempt to render video gets stuck at "Initializing Video Export".  The file I'm working with is a a frame-based animation - 160 x 160px, 120 frames.  Remedial steps taken:

  • trashed Photoshop prefs
  • uninstalled/reinstalled Photoshop
  • verified all CC apps are up to date

This issue has continued to crop up time and again... come on Adobe, lets squash this (expletive) bug.

macOS Catalina 10.15.4

Mac Pro (Late 2013)

3.7GHz Quad-Core Intel Xeon E5

Memory 32GB 1866MHz DDR3

Graphics AMD FirePro D300 2 GB

TOPICS
Actions and scripting, Bug, Crash or freeze, Import and export, Mac, Problem or error

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Photoshop CC 2020 - Render Video stuck at Initializing Video Export

New Here ,
Apr 23, 2020

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Here I am again ($&*!)... any attempt to render video gets stuck at "Initializing Video Export".  The file I'm working with is a a frame-based animation - 160 x 160px, 120 frames.  Remedial steps taken:

  • trashed Photoshop prefs
  • uninstalled/reinstalled Photoshop
  • verified all CC apps are up to date

This issue has continued to crop up time and again... come on Adobe, lets squash this (expletive) bug.

macOS Catalina 10.15.4

Mac Pro (Late 2013)

3.7GHz Quad-Core Intel Xeon E5

Memory 32GB 1866MHz DDR3

Graphics AMD FirePro D300 2 GB

TOPICS
Actions and scripting, Bug, Crash or freeze, Import and export, Mac, Problem or error

Views

1.9K

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Apr 23, 2020 2
New Here ,
May 02, 2020

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Same issue.

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May 02, 2020 0
Adobe Community Professional ,
May 03, 2020

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May 03, 2020 0
Community Beginner ,
Jul 29, 2020

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Same issue as well!

 

Brand new mac, all software up-to-date and no go.

 

Frustrating... 

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Jul 29, 2020 0
New Here ,
Aug 06, 2020

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😭same issue... I'm very frustruated! 

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Aug 06, 2020 0
Community Beginner ,
Aug 06, 2020

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Emi,

 

I've found that dragging the final photoshop file into Media encoder works... 

 

Cheers

Steve

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Aug 06, 2020 1
New Here ,
Aug 09, 2020

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Thank You! Dragging psd into ME worked for me as well. 

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Aug 09, 2020 0
Community Beginner ,
Aug 27, 2020

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Genius idea but... unfortunatly, Media Encoder did not work for my file unless I'm missing something.  Error message:  The file "VIDEO.PSD" could not be imported.  Could not read from source.  Please check the settings and try again.

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Any chance the document might have been corrupted somehow? Did you try duplicating it (Image > Duplicate on the menu bar) and then trying once more to export or use Media Encoder? (Similarly, did you try a different document?)

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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Absolutely no chance.

 

same with multiple files across two machines and also the same for a multitude of people intermittently since 2016.

 

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Aug 27, 2020 0
New Here ,
Aug 27, 2020

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FWIW, the underlying issue appears to be a conflict between an old install of CS6 and CC2020.  That said, I did land on a solution that consistently works for solving the issue whenever it pops up.  Here it is... 

1.  Quit all Adobe apps

2.  Open your Keychain app and delete all things "adobe"

3.  Quit Keychain

4.  Launch Photoshop CC2020.  As it starts up, use key command to delete settings prefs (shift/control/option/cmd)

 

You will have to login again, but this should do solve the issue.

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Aug 27, 2020 2
Community Beginner ,
Aug 28, 2020

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It's true.  I had a co-worker open the same file and export quickly with no issues.

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Aug 28, 2020 0
Community Beginner ,
Aug 28, 2020

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Thanks chrish44612212.  I'm going to try that now.  I'll post an update for anyone in the future having the same issue. I really appreciate everyone's advice/suggestions. 

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Aug 28, 2020 1
Community Beginner ,
Aug 28, 2020

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UPDATE:  I tried uninstalling/reinstalling all Adobe apps, and still the same issue. BUT, that helped me eliminate that it may not be an Adobe issue... so thatnk you!  I narrowed down my problem to a funky video driver issue.  Updated the drive software and now I seem to be back up and running.  Thanks to everyone for your support.

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Aug 28, 2020 1
New Here ,
Sep 10, 2020

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I have just been having the same issue and tried the above theory which i'm so pleased to say ACTUALLY WORKED! 

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Sep 10, 2020 0
New Here ,
Oct 06, 2020

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Wow. I had tried everything, but this finally worked! Thank you! 

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Oct 06, 2020 0