Photoshop CC 2021 unusable, crashes.

Explorer ,
Oct 22, 2020 Oct 22, 2020

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Anyone else finding the new Photoshop crashes when trying to edit type layers?

This has happened on two separate documents and is repeatable. 

Open document, try to edit a type layer (leading, type a new word, basically any normal type operation).

Spinning wheel for a couple of seconds. CRASH.

 

It's basically unusable for me, running Mac OSX Mojave 10.14.6 on a Mac Pro.

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Crash or freeze

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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UPDATE. It now seems to crash after a minute or so whatever I am trying to do, so maybe not related to Type layers?

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New Here ,
Dec 21, 2020 Dec 21, 2020

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I am having this same issue - constantly crashing. Adobe needs to provide an update to this issue as it seems others are having the same problem.

 

Thank you.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Latest Photoshop 2021 crashes constantly. It is a dog!...Really sick of Adobe releasing below par updates, oh and they are happy to take our money!

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New Here ,
Mar 21, 2021 Mar 21, 2021

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I was having the same problem until I remove a copy of the previous version from my computer. It works fine now.

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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PS 2021 literally crashes within 2-3 minutes everytime I launch it. I have a very powerful MacBook Pro (64 Gigs of RAM) and none of the suggestions on this board work. After using Photoshop for 20 years – this is by far the worst I've seen it for a new release. What is the motivation to release to the public such an unfinished piece of software?

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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Just uninstall and revert to a previous version. I did and haven’t had
probs since. I agree about their lack of quality control. They need to
refund us all $1 for every crash as it sucks time and money away from us.
They’d be paying ME for it by now. But anyway — good luck! Back up your
workspaces and actions etc. and then revert! --
Sent from Gmail Mobile

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Installing the previous version works as a charm! the new PSCC21 is a pain in the neck, I also keep a CS6 PS installed on my computer just in case 🙂

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi Dominic,

 

We're sorry for the crash issue. Could you please turn off the GPU from the Photoshop preferences and check if that helps to resolve the crash issue?

 

Also, please submit the crash logs along with your email address. It will help us to find the root cause of the crash issue. Here's how you submit the crash logs: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Thanks,

Mohit

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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Thanks Mohit, will give the above recommendations a try.

Dom

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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Unfortunately turning off GPU doesn't help. Within a couple of minutes, Photoshop CC21 crashes, even if nothing is happening at all and I just leave it open with a file open. Will submit crash logs.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Dominic,


Is there any update on this bug? My Photoshop on Mac won't stay open for more than 10 seconds. I've turned off GPU. Uninstalled and reinstalled. Please help!

 

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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I am having same issue. I have removed all erroneous fonts. But the other instructions ... they don't work because I can't find that file! 

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New Here ,
Dec 16, 2020 Dec 16, 2020

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I have had this same issue for days now. I have tried to do all the things that Adobe tells me to do but NOTHING WORKS. MY CLIENTS ARE MADE WORK IS LATE!!

How do I go back to a version that does work! GRRRR?????!!!!!!!!!!!

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New Here ,
Dec 19, 2020 Dec 19, 2020

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I have the same problem... Photoshop crashes within the 2mn... 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Mohit, 

 I've had this problem for MONTHS. I've been on every thread, trying to find an answer. You seem to pop up every 9-10th plea for help, offer THE EXACT SAME ADVICE and then ask them to dm you w their email address so you can see their crash reports. Adobe has received at least 40-50 reports from me. I'm guessing the same from everyone else who is BEGGING you to either fix 2021 or at the very least give us 2019 back. 
There are 100's of posts, with everyone having the exact same issues. We've all tried everything suggested by you and anyone who says they've talked to someone at Adobe. I don't think you've read all the posts, but people are desperate to use software they make a living off of. IT'S NOT OUR MACHINES OR GRAPHICS CARDS- everything was fine until Adobe "FIXED" a program that wasn't really broken.

Here's an idea that might help light a fire-  stop charging us until this gets fixed. 

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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I'm having the same issue, unchecking it didn't help.  Adobe was most unhelpful.  They claim I need a bigger CPU or I need to run an older version of PS.  What?  I have a 2017 MacBook Pro with 16GB of Ram.  According to Adobe my

Radeon Pro 555 2 GB should work.  But, the support person said no?  Unbelievable.

 

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Yes- it's unusable on my 2017 MacBook Pro. Crashes. General bugginess. I have to figure out how to reinstall PS 2020. What a gigantic time sink. Never had trouble like this before.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Hello!

I´m having the same problem. I can´t even open a photo nor create a new document. Every time I try to open/create a picture Ps CC21 keeps saying it can´t due to a programme disfunction.

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Most Valuable Participant ,
Nov 03, 2020 Nov 03, 2020

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New Here ,
Nov 15, 2020 Nov 15, 2020

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I am having the same issues.  Also running Mac OSX Mojave 10.14.6 on an iMac.   I am usually working in layers and it has occurrred mulptiple times, particularly when I select color range.   The dialog box comes up, but then freezes when I try to use the slider to dial in the range.  I end up force quitting.   I may have to revert back to the prior version.

 

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New Here ,
Jan 04, 2021 Jan 04, 2021

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I have the same problem, crashes all the time after 2-3 minutes. So put me on the list,

running Big Sur 11.1 on iMac 4,2 GHz Quad-Core Intel Core i7 32GB 2400 MHz DDR4

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Update 22.0.1 is terrible in respect of performance. Working on a project for Client and cannot do simple brushing between layers as the Nvidia acceleration is soo poor I need to wait at least 2-3 seconds before the correction displays / renders! (with no acceleration it's even worst on only cpu, despite 12 cores clocked at 4ghz with water cooling). Why is it that on a 10 year old PC a CS5 versiom works without a hesitation on exactly same images and on a newly build PC with Threaedripper, Nvidia RTX and NVME drives it is sluggish?! Previous versions of 2019 and 2020 were at least somehow ok to work with, but now it's just unbearable. I think that's me done paying you for such terribly performing applications.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I'm Having the same problem, same S.O and also when I use Type layer. Anyone know a solution?

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I've been having text issues -- text won't highlight when I'm editing words or lines.  It's not consistent and may have worked itself out in the last day or so, but it's been a noticeable problem.

 

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