Photoshop CC 2021

New Here ,
Jan 03, 2021

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when I open an image or file in photoshop. I can’t view the whole image, and when I scroll up or down, it only shows a portion of the image. Never have seen this before.  What is this and how can I fix??

 

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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Photoshop CC 2021

New Here ,
Jan 03, 2021

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when I open an image or file in photoshop. I can’t view the whole image, and when I scroll up or down, it only shows a portion of the image. Never have seen this before.  What is this and how can I fix??

 

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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22

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Jan 03, 2021 0
Adobe Community Professional ,
Jan 03, 2021

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Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

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Jan 03, 2021 0
New Here ,
Jan 03, 2021

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Thank you! That worked.

🙂

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Jan 03, 2021 0
Peru Bob LATEST
Adobe Community Professional ,
Jan 03, 2021

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You're welcome. icon_biggrin.gif

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Jan 03, 2021 0
Adobe Community Professional ,
Jan 03, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum.

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