Photoshop CC crashes at first launch (EXCEPTION_ACCESS_VIOLATION error)

[yprime]

Hello,

I just installed Photoshop CC on my new PC and the application immediately crashes at launch. It get to the "Initializing menus..." step and then crashes. Below are my PC specs and the Crash Report details:

PC:

OS: Windows 10 Pro x64

CPU: i7-6700 @3.40GHz

RAM: 16GB

Crash Report Details:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

<time year="2017" month="10" day="23" hour="17" minute="45" second="19"/>

<user guid="d487344c-06bd-49a1-a13f-08da11a6dfbc"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="14393" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16264" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFB61C26570">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFB61C26570" symbolname="EntryFM"/>

<stackStatement index="1" address="0x00007FFBBA5B379A" symbolname="_intrinsic_setjmpex"/>

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<stackStatement index="3" address="0x00007FFBA6C9C150" symbolname="_C_specific_handler"/>

<stackStatement index="4" address="0x00007FFBBD7AAB9D" symbolname="_chkstk"/>

<stackStatement index="5" address="0x00007FFBBD749913" symbolname="RtlImageNtHeaderEx"/>

<stackStatement index="6" address="0x00007FFBBD7A9CBA" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="7" address="0x00007FFB7C2275C3" symbolname="DisableSubmitThread"/>

<stackStatement index="8" address="0x00007FFB7C21FF0D" symbolname="DisableSubmitThread"/>

<stackStatement index="9" address="0x00007FFB7C21E56D" symbolname="XopGetRealDeviceId"/>

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<stackStatement index="48" address="0x00007FFBBD7670D1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFB61C26570"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x000000000000000B"/>

<register name="RDX" value="0x00000234E74A8F60"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x00000234E1A44D20"/>

<register name="RSP" value="0x00000062888FA138"/>

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<register name="RIP" value="0x00007FFB61C26570"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<binaryImage start="0x00007FFBA21F0000" end="0x00007FFBA220F000" path="atig6pxx.dll"/>

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<binaryImage start="0x00007FFB96D30000" end="0x00007FFB96E84000" path="atiadlxx.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

Please help and thank you.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from CS6 & earlier Creative Suites to Cloud Install forum... Mod]

[Bani Verma]

Moving this thread to Photoshop General Discussion​ forum as experts here will be able to assist you better with the crash issue.

[@mj]

It could be the video driver.

Make sure that you have the latest one installed.

This may help: Fix Windows Errors-The right way to get rid of exception_access_violation 0xc0000005 at pc 0x000007f...

HTH

[gravityover]

I have the exact same error.  I just updated everything.

[ourseIves]

Same issue here. Tried everything from re-installing Photoshop, installing older versions, updating drivers, updating Windows, and even testing for graphics card issues. Can anyone shed some light on this ACCESS_VIOLATION_EXCEPTION?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20171103.r.190">

<time year="2017" month="12" day="16" hour="3" minute="12" second="29"/>

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<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFB2A51A2E7">

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[mavaddatj]

Photoshop needs to be told how much memory is installed in your system in a DWORD called OverridePhysicalMemoryMB at \Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0

I created a PowerShell script to implement the solution described by JDH_2017​

Powershell script to fix Adobe Photoshop CC memory issue #2416657 · GitHub

To run this in your PowerShell without modifying your execution policy, try this:

powershell -nop -c "iex(New-Object Net.WebClient).DownloadString('https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/45ec26da22c358ed93e...')"

[GimN]

Not working still the same problem even after shell fix was applied.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.2" build="20180302.r.277">

<time year="2018" month="5" day="25" hour="22" minute="56" second="55"/>

<user guid="2d634ae9-451b-4cbd-8038-27a739ddadd4"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-IE" oslanguage="en-GB" ram="16053" machine="Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3400 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFBE6E765A0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFBE6E765A0" symbolname="EntryFM"/>

<stackStatement index="1" address="0x00007FFC259AA087" symbolname="seh_filter_exe"/>

<stackStatement index="2" address="0x00007FF759625D1D" symbolname="deepcut::PostProc"/>

<stackStatement index="3" address="0x00007FFBC819C720" symbolname="_C_specific_handler"/>

<stackStatement index="4" address="0x00007FFC288E4C7D" symbolname="_chkstk"/>

<stackStatement index="5" address="0x00007FFC2885D1D8" symbolname="RtlWalkFrameChain"/>

<stackStatement index="6" address="0x00007FFC288E3BAE" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="7" address="0x00007FFBD3809ADB" symbolname="DisableSubmitThread"/>

<stackStatement index="8" address="0x00007FFBD380231A" symbolname="DisableSubmitThread"/>

<stackStatement index="9" address="0x00007FFBD3800948" symbolname="XopGetRealDeviceId"/>

<stackStatement index="10" address="0x00007FFBD37FA2DB" symbolname="SetThunkProxyBypassMode"/>

<stackStatement index="11" address="0x0000000000521D24" symbolname="DrvPresentBuffers"/>

<stackStatement index="12" address="0x00000000005015D7" symbolname="DrvPresentBuffers"/>

<stackStatement index="13" address="0x00000000013F8532" symbolname="DrvPresentBuffers"/>

<stackStatement index="14" address="0x00000000013AE00E" symbolname="DrvPresentBuffers"/>

<stackStatement index="15" address="0x0000000000606D0E" symbolname="DrvPresentBuffers"/>

<stackStatement index="16" address="0x00000000011DCC45" symbolname="DrvPresentBuffers"/>

<stackStatement index="17" address="0x00000000011DCE22" symbolname="DrvPresentBuffers"/>

<stackStatement index="18" address="0x00000000011DC685" symbolname="DrvPresentBuffers"/>

<stackStatement index="19" address="0x00000000004BEBBF" symbolname="getEGLInterface"/>

<stackStatement index="20" address="0x00000000004C0609" symbolname="DrvDescribePixelFormat"/>

<stackStatement index="21" address="0x00007FFBD383AA12" symbolname="DrvDescribePixelFormat"/>

<stackStatement index="22" address="0x00007FFC06E5A686" symbolname="wglDescribePixelFormat"/>

<stackStatement index="23" address="0x00007FFC06E59A55" symbolname="wglChoosePixelFormat"/>

<stackStatement index="24" address="0x00007FFC25BD3079" symbolname="ChoosePixelFormat"/>

<stackStatement index="25" address="0x00007FFBE54E9851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>

<stackStatement index="26" address="0x00007FFBE54EA172" symbolname="AIF::OGL::Context::setupRenderingContext"/>

<stackStatement index="27" address="0x00007FFBE54EA7E2" symbolname="AIF::OGL::Context::initialize"/>

<stackStatement index="28" address="0x00007FFBE54E649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>

<stackStatement index="29" address="0x00007FF756FF8268" symbolname="unknown"/>

<stackStatement index="30" address="0x00007FF756FF8D9D" symbolname="unknown"/>

<stackStatement index="31" address="0x00007FF756FE0047" symbolname="unknown"/>

<stackStatement index="32" address="0x00007FF758DF0490" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="33" address="0x00007FF758A23697" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="34" address="0x00007FF758A2380A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="35" address="0x00007FF7585242FA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="36" address="0x00007FF7585242B2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="37" address="0x00007FF758508D76" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="38" address="0x00007FF758514A79" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="39" address="0x00007FF758450D50" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="40" address="0x00007FF758D1BB56" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="41" address="0x00007FF758D165CE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="42" address="0x00007FF758DE1BD9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="43" address="0x00007FF758452BB9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="44" address="0x00007FF7576F9042" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="45" address="0x00007FF758DBF4A8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="46" address="0x00007FF7593CA327" symbolname="deepcut::PostProc"/>

<stackStatement index="47" address="0x00007FFC26811FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="48" address="0x00007FFC288AEFC1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFBE6E765A0"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x000000000000000B"/>

<register name="RDX" value="0x0000029065CF3520"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x00000290614774E0"/>

<register name="RSP" value="0x000000E9BCFDA9E8"/>

<register name="RBP" value="0x000000E9BCFDAA80"/>

<register name="RIP" value="0x00007FFBE6E765A0"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[ajacks530]

Have you been able to resolve this issue? I've been having the same problem for 18 days now... I'm so behind on work. I have no idea what to do. Any guidance is greatly appreciated.

[mavaddatj]

I would have written this as an edit to my original comment, but I am no longer able to edit that comment.

I have prepared a short Powershell script that implements the solution to this problem described by JDH_2017 in Adobe Photoshop CC memory issue #2416657
The workaround involves telling Photoshop how much memory is installed in your system in a DWORD called OverridePhysicalMemoryMB at \Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\###.# where ###.# is the version of the Photoshop.
+X, then hit "I"
wait a moment for the PS command prompt to appear

Then copy and paste the following into your PowerShell prompt and press "Enter":

[Net.ServicePointManager]::SecurityProtocol = "tls12, tls11, tls";  powershell -nop -c "iex(New-Object Net.WebClient).DownloadString('https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/25da06d9f1297736453...')" 

4. It will request elevated permissions to modify your registry. Allow this elevation.
5. Now re-launch Adobe Photoshop. Check if it is resolved.

[CasperR]

Having the exact same problem for every adobe program, no one has a fix...

[ivanocolombo]

after 2 years...the problem is the same! I've this problem for all Adobe suite. 

[humairaz83583299]

Mine crashes immediately after "open new file."

The memory fix didn't help, and my drivers are up-to-date.

[humairaz83583299]

Update: Manually updating drivers fixed it.

[ajacks530]

Not resolved. Had to disable the driver to get photoshop to run. So now my screen is super blurry (unusable) when I run photoshop. I’ve never been so disappointed. If I wasn’t on a one year contact, I would’ve canceled my subscription over a month ago bc this is BS!

[Kadu Silva]

Para solucionar esse erro é muito simples, mas que deu uma baita dor de cabeça.
Vamos lá:
Primeiro: Você precisa abrir o "regedit" pelo "executar", tecla de atalho "Windows + R"
Segundo: Localize a pasta "Computador\HKEY_CURRENT_USER\SOFTWARE\Adobe" 
Terceiro: Exclua ela.
Pronto! Agora ele vai abrir. Descobrir isso, porque fui testar em outro usuário vinculado a esse computador e o programa foi executado normal, com isso fui procurando nos caches ou appdatas para saber o motivo e se tinha algum arquivo corrompido, e depois de muito tempo fui descobrir que era o registro. 

[vinnie0D4D]

Não funcionou para mim. Nada funcionou. Uma vez eu vi uma solução que era trocar uma .dll, mas perdi o arquivo. O Photoshop atualizou e o erro voltou.