Photoshop CC crashes whole PC (hard reset necessary)

New Here ,
Nov 26, 2020

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Hi!

 

So I'm just trying to use the Contact Sheet II in Photoshop CC v.22.0.1.

 

I select the folder (about 157 JPGs pictures, super low resolution). As soon as the process starts, my whole PC shuts down. Like it needs a hard reset (turning off the power supply).

 

I have :

- AMD Threadripper 2950x 16-core

- Nvidia GTX 1080

- 64Gb of RAM

- Everything is installed on a PCI-e 3.0 NVME M.2

- Latest Photoshop version, latest GPU driver installed, Windows 10 up-to-date.

 

I checked and Photoshop uses only 8Gb/64Gb when it crashes. GPU temperature is around 50°C. CPU is WAY under used (like 6%) and no heat problem at all.

 

The same thing happens when using the "Unsharp Mask" filter and adjusting the radius.

 

Hope someone will be able to help!

 

Thanks a lot 🙂

TOPICS
Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Nov 26, 2020

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Under Windows 10, an application can't crash the PC but a driver can.

So I would start with the driver for your GPU- get the latest Studio driver from NVidia and install using the Advanced options then check "Clean Install". That will ensure remnants of the old driver are overwritten and not re-used.

 

If that does not resolve, look at the Windows crash report to see exactly what is causing the crash

 

Dave

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Quantum_Images AUTHOR LATEST
New Here ,
Nov 26, 2020

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Hi Dave!

 

Unfortunately, that did not solve the problem. I would like to see the crash report, but I don't know where to look for it. I reviewed the "reliability history", but there were no useful information except that Windows was not turned off correctly. 

 

Is there a different way to access the crash report ?

 

Thank you very much!

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